topic Re: No service. And no help in EE app and website

No service. And no help

Sj833 — Fri, 26 Jun 2026 23:32:39 GMT

Ever since upgrade my service is shockingly bad, tv buffering, smart meter won’t connect and pay as you go meter takes the money out my bank but when I put it in my meter. They then give me a UTCI number to put in manually but I can’t do it on this stupid meter they gave me. DO NOT GET A SMART METER. And when you call them it takes at least 30mins and still nothing happens

Re: No service. And no help

XRaySpeX — Sat, 27 Jun 2026 00:02:09 GMT

@Sj833 : What EE service do you have that is so bad? This isn't your energy co. that supplies your smart meter. I should get in touch with them about it.

Re: No service. And no help

Schockwave — Sat, 27 Jun 2026 10:55:10 GMT

@Sj833 ,smart meter and pay as you go meter has nothing to do with EE, you need to get in touch with your energy company to sort this out, as it has to do with them, not EE. I know, as I had a problem and it eventually got sorted, it was with the energy company not EE.