topic I need to get my daughter data asap app is down please help in EE app and website

I need to get my daughter data asap app is down please help

2Hetty — Fri, 26 Jun 2026 23:12:26 GMT

Re: I need to get my daughter data asap app is down please help

Hellywelly3 — Fri, 26 Jun 2026 23:13:27 GMT

I’m the same, it’s ridiculous

Re: I need to get my daughter data asap app is down please help

Clw1278 — Fri, 26 Jun 2026 23:17:37 GMT

Me too…..not ideal is it!!!!

Re: I need to get my daughter data asap app is down please help

2Hetty — Fri, 26 Jun 2026 23:32:54 GMT

I have a 18 year old in Cardiff now with no data absolutely shocking how they just do this without warning very bad

Re: I need to get my daughter data asap app is down please help

Chris_B — Sat, 27 Jun 2026 06:43:32 GMT

@2Hetty So when not gift data during the day ?

Re: I need to get my daughter data asap app is down please help

Schockwave — Sat, 27 Jun 2026 10:47:02 GMT

As @Chris_B has written, try doing it earlier, not at night, when the app is likely being updated, you should all know that you need to gift data earlier in the evening or during the day, when the app is working, rather than late at night.

Re: I need to get my daughter data asap app is down please help

2Hetty — Sun, 28 Jun 2026 22:08:07 GMT

My daughter is 18 she was out in Cardiff for the night using more data than normal. She ran out. It’s not like she checks every five minutes to see what is left as a mother of an 18 year-old in a big city. You do tend to panic when they’re out of data and yes, I would’ve gave her more if I’d known that the app was going to shut down on me at night, thank you

Re: I need to get my daughter data asap app is down please help

2Hetty — Sun, 28 Jun 2026 22:09:39 GMT

I did read what Chris B Had said thank you and as I said to him having an 18-year-old in a big city running out of data is not ideal. I do not check to see how much she has left every five minutes and neither does she you don’t expect an app to be down without notice and when you have an 18 year-old without data you do tend to panic in future will make sure that she has enough, but on this one occasion she did not !!!!

Re: I need to get my daughter data asap app is down please help

ee_user14 — Mon, 29 Jun 2026 07:42:15 GMT

@2Hetty wrote:
My daughter is 18 she was out in Cardiff for the night using more data than normal. ....having an 18-year-old in a big city running out of data is not ideal. ... when you have an 18 year-old without data you do tend to panic

Serious question... why? Has she been out in a city centre overnight before?

I've no idea how streetwise your 18year old daughter is, but Cardiff's a pretty safe city and I can think of far worse problems there than not having data.

EE have "stay-connected" data which provides a basic connection, sufficient for web-browsing, Google Maps and similar, even if your daughter was out-of-allowance. Voice calls & text messages would still have been possible without this. And heck, if an ultra-fast connection was essential then I'd even suggest using the multitude of unsecured WiFi hotspots that seem to litter our high-streets these days.

I'm genuinely at a loss why this was anything other than a minor annoyance, but really interested to understand.

Re: I need to get my daughter data asap app is down please help

2Hetty — Mon, 29 Jun 2026 10:28:28 GMT

Because she told me that she would not be able to make a call or text .. I hope you can now understand why I was worried not everyone is as clued up with mobile phones!! For myself they are a way of staying in contact and when I thought she was going to run out of data I did panic because it was her first time out in night clubs

that’s it …

Re: I need to get my daughter data asap app is down please help

Schockwave — Mon, 29 Jun 2026 12:27:37 GMT

@2Hetty , even if she ran out of data, making calls and sending text is unlimited, so should still be able to do so, unless using an app to do so, then she would need to use wifi if no data.

Re: I need to get my daughter data asap app is down please help

bristolian — Mon, 29 Jun 2026 14:35:24 GMT

@2Hetty wrote:
Because she told me that she would not be able to make a call or text ..

Your daughter was misinformed, voice calls do not require data. Different services such as mobile data or text messaging use the same mobile network signal, but that's where the dependency ends.

Data provides an internet connection, and is charged per Mb/Gb. Voice calls are charged per minute/per-second. Text messages are charged per message.

Even if your daughter had no data allowance remaining, "stay connected" data would have given her a basic connection as mentioned above - see https://ee.co.uk/help/mobile/manage-use/using-phone-features/what-is-stay-connected

There are some apps which allow in-app voice sessions between users, which some people confuse with calls - as far as the mobile network is concerned, these are absolutely not calls.

You may wish to experiment, with disabling mobile data permissions on your or your daughter's phone, and then try making a voice call.

Re: I need to get my daughter data asap app is down please help

ee_user14 — Mon, 29 Jun 2026 14:34:07 GMT

@2Hetty wrote:
Because she told me that she would not be able to make a call or text .. I hope you can now understand why I was worried not everyone is as clued up with mobile phones!!

I can understand some minor annoyance, but nothing more. There are indeed many misconceptions out there, I agree.

I would have said more, but @bristolian has pretty well covered it. If calls needed a data allowance, how-come they are charged on a time-based counting?