https://community.ee.co.uk/t5/EE-app-and-website/Communication/m-p/1624912#M70002 <HR /><P>Does this mean the app will recognise who I am and stop saying that I’m not the account holder? It’s a **bleep**e app. Hard work to get anywhere. As for trying to talk to someone… that’s a different matter&nbsp;</P> Sun, 21 Jun 2026 21:19:35 GMT Nip54 2026-06-21T21:19:35Z https://community.ee.co.uk/t5/EE-app-and-website/Communication/m-p/1624912#M70002 <HR /><P>Does this mean the app will recognise who I am and stop saying that I’m not the account holder? It’s a **bleep**e app. Hard work to get anywhere. As for trying to talk to someone… that’s a different matter&nbsp;</P> Sun, 21 Jun 2026 21:19:35 GMT https://community.ee.co.uk/t5/EE-app-and-website/Communication/m-p/1624912#M70002 Nip54 2026-06-21T21:19:35Z https://community.ee.co.uk/t5/EE-app-and-website/Communication/m-p/1624998#M70044 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4062024">@Nip54</a></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />Is this when you are logged in on the app and trying to do something it will say you are not the account holder? If so it suggests your online account does not have the right permissions for your account and I would recommend <A href="https://ee.co.uk/help/contact-ee/technical-support/mobile-phone" target="_blank">reaching out to our team</A> so they can help complete the setup of your online account to have full permissions.</P> <P>&nbsp;</P> <P>Alex</P> Mon, 22 Jun 2026 08:05:09 GMT https://community.ee.co.uk/t5/EE-app-and-website/Communication/m-p/1624998#M70044 Alex_H 2026-06-22T08:05:09Z