topic Re: Needs live chat I can't connect products on the app in EE app and website

Needs live chat I can't connect products on the app

BasiaBasiaBasia — Wed, 17 Jun 2026 08:08:15 GMT

Re: Needs live chat I can't connect products on the app

Schockwave — Wed, 17 Jun 2026 09:46:21 GMT

Welcome to the community,

Are you a mobile contract customer? Live chat is only available for mobile contract customers, which you can find via the app by clicking on help and then scrolling down to talk to us, you will see message us.

Re: Needs live chat I can't connect products on the app

Michael_D — Wed, 17 Jun 2026 11:09:22 GMT

Hi @BasiaBasiaBasia

If you are seeing an error when trying to link your products in the app, you'd need to give our customer service guides a call and they can help to get everything linked.

Once it is, and if you have a pay monthly mobile account, you'll be able to use the chat option as @Schockwave mentioned.

Michael