topic Always unavailable in EE app and website

Always unavailable

Lmpad07 — Tue, 16 Jun 2026 22:33:43 GMT

Anybody else always getting the message the app is undergoing last minute maintenance? Ridiculous the amount of times this happens.

Re: Always unavailable

Amazon86 — Tue, 16 Jun 2026 23:00:06 GMT

yes it constantly happens to me! I’m sick of it not being able to use it to control WiFi etc!

Re: Always unavailable

Rach_H — Wed, 17 Jun 2026 08:38:08 GMT

Hi @Lmpad07,

Welcome to the Community!

We do our very best to schedule maintainance for the app when there is low usage for our members, so I'm sorry to hear you've been impacted on this occasion.

Rach

Re: Always unavailable

Amazon86 — Wed, 17 Jun 2026 15:01:59 GMT

Hi thanks for your email. This is an ongoing problem which constantly affects me using the app which is very dissapointing. Please tell me what you will be doing to rectify this. Amy

Sent from the all-new AOL app for iOS

[Mod edit: Removed surname]

Re: Always unavailable

Christopher_G — Wed, 17 Jun 2026 15:03:41 GMT

Hi @Amazon86

If this is happening every day, I recommend speaking with our technical support team on 150, so they can check how everything is set up on your account from our side.

Hopefully, they can help fix it going forward for you. Keep us updated with what happens please.

Chris