topic paying Bill - in EE app and website

paying Bill -

jsp2309 — Tue, 16 Jun 2026 10:01:14 GMT

Had an email to say my latest bill is due for payment, when i get the the page to pay it, I get the following

Re: paying Bill -

XRaySpeX — Tue, 16 Jun 2026 12:05:36 GMT

There's a bug on that webpage. Only EE can fix it. Report it to CS.

'NaN' is a convention for "Not a Number".

Re: paying Bill -

Ali_A — Tue, 16 Jun 2026 14:15:38 GMT

Hi @jsp2309

If you click "amount due this month" and then 'continue to payment' does it show you the correct amount?
Do you see the same error if you pay through the mobile app?

One thing you can try is to log out, clear your browser cookies and cache, log back in and check the payment page again.

In the mean time, you can check the amount due from your latest bill, or text BAL to 150.
And if needed select "choose an amount" to manually input how much you want to pay.

Ali

Re: paying Bill -

jsp2309 — Tue, 16 Jun 2026 16:48:09 GMT

*If you click "amount due this month" and then 'continue to payment' does
it show you the correct amount? Do you see the same error if you pay
through the mobile app? *

I am looking for a closing balance, I do not have and do not want your app
I have tried logging on again, cannot get to the account balance page

I do not have an EE phone
I am not not calling your 0330 number again - I don't have enough time to
waste

*One thing you can try is to log out, clear your browser cookies and cache,
log back in and check the payment page again. *

have logged out and logged back in again - cannot get to the account
balance page now

*In the mean time, you can check the amount due from your latest bill, or
text BAL to 150. And if needed select "choose an amount" to manually input
how much you want to pay. *

I do not have and do not want and EE phone

I am not not calling your 0330 number again - I don't have enough time to
waste

Your website is not user friendly, all I want to do is pay a closing balance

Re: paying Bill -

Ali_A — Tue, 16 Jun 2026 16:50:55 GMT

Thanks for trying @jsp2309

Are you able to view your final bill?
Please visit our helpful View your monthly EE Mobile or EE Broadband bill page for the steps on how to do this.

Ali