topic Website failure in EE app and website

Website failure

TommyKibs — Sun, 14 Jun 2026 08:05:35 GMT

Why is the EE website so poor?

Currently in Kos, phone damaged, trying to gift data to wife and daughter to keep us connected and website keeps telling me, we can't display that information at the moment. Everything tries to steer you back to using the app, and sending codes to your mobile, which is useless when your phone is damaged!!! Log on to website on your laptop to look for live chat or something like that, nothing there. Really poor show from a company of this size.

Re: Website failure

XRaySpeX — Sun, 14 Jun 2026 10:10:02 GMT

Live Chat is only from the EE app.

Re: Website failure

Leanne_T — Sun, 14 Jun 2026 10:37:05 GMT

Hi @TommyKibs

Thanks for coming to the community.

If you're unable to log into your account online without the OTP, please call us from any other phone and our mobile guides will be happy to help you gift data.

Ways to get in touch can be found in the Calling us from abroad page.

Thanks.

Leanne.

Re: Website failure

Chris_B — Mon, 15 Jun 2026 07:17:36 GMT

@TommyKibs if you can put your SIM into one of the other two devices that you have and log into your EE account via the app from there you’ll be able to gift data.