App not working

Moeed1 — Thu, 04 Jun 2026 21:46:50 GMT

Re: App not working

Ali_A — Fri, 05 Jun 2026 10:56:58 GMT

Hi @Moeed1

Are you able to log into your online account at EE Online Account Login?

Ali

Re: App not working

jak26 — Fri, 05 Jun 2026 18:23:44 GMT

There was an even longer - some 9 hour - outage today affecting anything requiring sign-in such as viewing the account on website, or this forum, and the app - looking at downdetector and some websites it affected BT customers also.

It's unfortunate that using the app just to access the Hub requires account sign in - I was part way through initial setup after joining EE when it happened and couldn't access the Hub from the app - all day - not a great start.

At the same time the Hub restarted a couple of times - likely due to a firmware update, and it was a while for some devices to start working - likely they still had IP addresses from the previous router - all reasonable issues but the app not being available most of the day didnt help.

Re: App not working

Chris_S — Sat, 06 Jun 2026 07:55:23 GMT

Hi @Moeed1

Have you tried to access your My EE app this morning?

Chris S

topic Re: App not working in EE app and website

App not working

Re: App not working

Re: App not working

Re: App not working