https://community.ee.co.uk/t5/EE-app-and-website/Help-with-optic-wire/m-p/1621851#M69770 <P>I'm afraid a severed fibre optic is not an easy fix. Your only course of action is to take multiple pictures of the shoddy work and contact openreach support stating just how disgusted you are with the quality of installation , the negative impact it has had on your business productivity and your mental health.&nbsp; Hopefully an emergency repair can be arranged ASAP , but make sure you stress to them the utter inconvenience caused by their incompetence and sheer unprofessional behaviour.&nbsp; Good luck,&nbsp; give em hell&nbsp;</P> Fri, 05 Jun 2026 00:11:33 GMT GingerWolf 2026-06-05T00:11:33Z https://community.ee.co.uk/t5/EE-app-and-website/Help-with-optic-wire/m-p/1621807#M69746 <P>BT open reach left a big hole in the wall behind the installation a mouse has chewed the fibre optic wire and we have had no broadband. I work from home and have had to pay over £100 on my own phone to support this&nbsp;<BR /><BR />can you help? The smart hub will not work now&nbsp;</P> Thu, 04 Jun 2026 21:48:57 GMT https://community.ee.co.uk/t5/EE-app-and-website/Help-with-optic-wire/m-p/1621807#M69746 LaurenR84 2026-06-04T21:48:57Z https://community.ee.co.uk/t5/EE-app-and-website/Help-with-optic-wire/m-p/1621851#M69770 <P>I'm afraid a severed fibre optic is not an easy fix. Your only course of action is to take multiple pictures of the shoddy work and contact openreach support stating just how disgusted you are with the quality of installation , the negative impact it has had on your business productivity and your mental health.&nbsp; Hopefully an emergency repair can be arranged ASAP , but make sure you stress to them the utter inconvenience caused by their incompetence and sheer unprofessional behaviour.&nbsp; Good luck,&nbsp; give em hell&nbsp;</P> Fri, 05 Jun 2026 00:11:33 GMT https://community.ee.co.uk/t5/EE-app-and-website/Help-with-optic-wire/m-p/1621851#M69770 GingerWolf 2026-06-05T00:11:33Z