topic Re: New Customer woes in EE app and website

New Customer woes

philipsdoter — Wed, 03 Jun 2026 17:01:23 GMT

I bought a SIM only contract, which is now up and running BUT, I cannot use the APP/Website - as it wont let me add my account to it. I notice there are a lot of people saying the same thing. I would also like to use my Inclusive Extra - but I have no idea how I can.

How can I move this forward? I am still within 14 days so can cancel if needed.

Re: New Customer woes

XRaySpeX — Wed, 03 Jun 2026 18:05:40 GMT

What EE products do you already have on the EE a/c you are trying to add your SIM-Only no. to?

Re: New Customer woes

philipsdoter — Thu, 04 Jun 2026 07:07:57 GMT

no other products - just SIM only business plan

Re: New Customer woes

Ali_A — Thu, 04 Jun 2026 12:41:54 GMT

Hi @philipsdoter

Sorry to hear about the issue you're facing connecting your account to the EE online access.
I'd recommend getting in touch with Customer Service who will be able to help you get linked up.

In the mean time, you can select your Inclusive Extra by texting PICK to 150.
You can find out more at Add and manage Inclusive Extras for your EE Mobile plan.

Ali