topic Re: Impossible to download latest bill in EE app and website

Impossible to download latest bill

khw77 — Tue, 19 May 2026 16:49:52 GMT

I have tried multiple ways of download ing my latest bill without success.

1) Logging into the website and navigating to the Billing and Payments page just gives me endlessly bouncing dots below the Billing and Payments header. I am using a Mac with the latest OS and have tried both Safari and Edge browsers with the same result.

2) I get a bit further with the EE app. Billing shows me he latest amount owing and clicking on Download your bill as a pdf does indeed display the bill, but both short and long touches on the download icon in the top right corner have no effect (except for displaying 'Download' with a long touch). Nothing is downloaded and there is no way of sending the displayed bill to a printer or other app. It also shows only the first of three pages.

Can anyone reproduce these issues? Thanks, Keith

Re: Impossible to download latest bill

Rach_H — Wed, 20 May 2026 08:26:22 GMT

Hi @khw77,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with downloading your bill, as this isn't what we want to hear at all. I'm not aware of any issues, so I'd recommend reaching out to our team and they will be able to take a look into why this is happening, and work to get this sorted.

Rach

Re: Impossible to download latest bill

pedrodiablo — Wed, 20 May 2026 19:30:58 GMT

I have the same issue. Impossible to download a bill on the app. The download icon/button does nothing.

Re: Impossible to download latest bill

Aben2 — Wed, 20 May 2026 19:56:44 GMT

I have the same issue

Re: Impossible to download latest bill

khw77 — Wed, 20 May 2026 20:41:19 GMT

Many thanks pedrodiablo and Aben2 for confirming the problem. I have raised an official complaint with EE so it’s good that I can confirm to them that it’s not just me

Re: Impossible to download latest bill

georgeq11 — Sun, 31 May 2026 18:36:13 GMT

Having the same issue. Have you found a solution?

Re: Impossible to download latest bill

khw77 — Sun, 31 May 2026 21:11:01 GMT

HI georgeq11, unfortunately not - I am still waiting for a reply to my complaint. I will escalate it if I don’t hear anything soon

Re: Impossible to download latest bill

Michael_D — Mon, 01 Jun 2026 08:47:28 GMT

Hi @georgeq11

Welcome to the community.

If you haven't already, it is worth speaking to our tech guides so they can look at you account and raise a ticket if needed.

They can also open a complaint to track this while it is being looked into.

Michael

Re: Impossible to download latest bill

Marcc2026 — Mon, 15 Jun 2026 09:51:38 GMT

I also have the same problem. It is impossible to download my bill either on the App on the the Web. Please fix this!!