https://community.ee.co.uk/t5/EE-app-and-website/EE-App-not-able-to-log-in/m-p/1620679#M69671 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/984743">@masueuk</a></SPAN>&nbsp;</P> <P>Thanks for coming back to the community.</P> <P>There are a couple of things worth checking to make sure everything is working as it should be.</P> <P>The first one is to try to uninstall and reinstall the app again, and try to login again.</P> <P>You can also try to login through the <A href="https://auth.ee.co.uk/e2ea8fbf-98c0-4cf1-a2df-ee9d55ef69c3/b2c_1a_rpbt_signupsignin/oauth2/v2.0/authorize?client_id=af12d787-0a10-4f7a-b1c9-0b626d58770d&amp;scope=openid%20offline_access%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.persn-id.id.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.persn-id.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.allowances-data.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.device-used.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.prepay-credit.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.packs.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.allowances-prepay.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.contract.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.nba-v2.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.interactions.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.online-contexts-v2.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.online-contexts-v2.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.billing-accounts.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.billing-accounts.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.profile.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.individual.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Ftmf.productinventry-v4.product.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.blng-acnts.bills.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital-v1.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fcustomer-bill-management-custbill.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.permissions.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fbt.marketplacesubscription.graphql.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fee.sales-services.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fbt.marketplacecheckout.graphql.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fbt.marketplacecheckout.graphql.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.atp-inlif-elgiblity.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.srvcpropostionselg.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.online-contexts.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.online-contexts.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.add-line.prdcts.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.charge-thres.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.check-results.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.debit-details.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.simonly.upgrde.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.val-elgble-plns.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.add-line-prob.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.average-usage.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.contr-notifctins.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.elg-upgrd-prdcts.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.upgrade-offer.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.upgradrecmndtns.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.person-identy.sales-elg.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.person-identy-id.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.individual.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.individual.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fee.mktplace-subs-orders.graphql.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fee.mktplace-subs-orders.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-account.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.nbar-v4.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.nbar-v4.all%20profile&amp;redirect_uri=https%3A%2F%2Fee.co.uk%2Fexp%2Fhome&amp;client-request-id=a0d95af9-95d2-4040-9783-aff600cbcb3c&amp;response_mode=fragment&amp;response_type=code&amp;x-client-SKU=msal.js.browser&amp;x-client-VER=2.32.0&amp;client_info=1&amp;code_challenge=M-50mn_D9V4T7akFVfFwtg9Lgb76JJvZ_GqI5rUosQM&amp;code_challenge_method=S256&amp;nonce=798c6abe-62a2-4d9d-969f-38d19a388fb8&amp;state=eyJpZCI6IjYzZjhkZGI2LTZmZDMtNGVlYy1iZDdhLThjZTFiZTQ4NjIyYSIsIm1ldGEiOnsiaW50ZXJhY3Rpb25UeXBlIjoicmVkaXJlY3QifX0%3D" target="_blank">EE website</A> to see if you are able to access your account that way.</P> <P>If the app still doesn't work and/or you cannot login through the website, I'd recommend speaking to our <A href="https://ee.co.uk/help/contact-ee" target="_blank">tech guides</A> so they can look into this further for you.</P> <P>Michael</P> Sat, 30 May 2026 11:19:59 GMT Michael_D 2026-05-30T11:19:59Z https://community.ee.co.uk/t5/EE-app-and-website/EE-App-not-able-to-log-in/m-p/1620664#M69668 <P>I've down loaded the EE App, login, enter the passcode which is texted to me and it just keeps looping round to the login page.&nbsp; Can anyone help?&nbsp; Its very annoying not being able to do a simple task&nbsp;</P><P>&nbsp;</P> Sat, 30 May 2026 09:15:23 GMT https://community.ee.co.uk/t5/EE-app-and-website/EE-App-not-able-to-log-in/m-p/1620664#M69668 masueuk 2026-05-30T09:15:23Z https://community.ee.co.uk/t5/EE-app-and-website/EE-App-not-able-to-log-in/m-p/1620679#M69671 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/984743">@masueuk</a></SPAN>&nbsp;</P> <P>Thanks for coming back to the community.</P> <P>There are a couple of things worth checking to make sure everything is working as it should be.</P> <P>The first one is to try to uninstall and reinstall the app again, and try to login again.</P> <P>You can also try to login through the <A href="https://auth.ee.co.uk/e2ea8fbf-98c0-4cf1-a2df-ee9d55ef69c3/b2c_1a_rpbt_signupsignin/oauth2/v2.0/authorize?client_id=af12d787-0a10-4f7a-b1c9-0b626d58770d&amp;scope=openid%20offline_access%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.persn-id.id.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.persn-id.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.allowances-data.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.device-used.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.prepay-credit.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.packs.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.allowances-prepay.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.contract.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.nba-v2.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.interactions.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.online-contexts-v2.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.online-contexts-v2.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.billing-accounts.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.billing-accounts.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.profile.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.individual.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Ftmf.productinventry-v4.product.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.blng-acnts.bills.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital-v1.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fcustomer-bill-management-custbill.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.permissions.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fbt.marketplacesubscription.graphql.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fee.sales-services.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fbt.marketplacecheckout.graphql.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fbt.marketplacecheckout.graphql.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.atp-inlif-elgiblity.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.mble-sub.srvcpropostionselg.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.online-contexts.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.online-contexts.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.add-line.prdcts.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.charge-thres.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.check-results.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.debit-details.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.simonly.upgrde.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-acc.val-elgble-plns.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.add-line-prob.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.average-usage.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.contr-notifctins.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.elg-upgrd-prdcts.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.upgrade-offer.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.mobile-sub.upgradrecmndtns.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.person-identy.sales-elg.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.person-identy-id.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.individual.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fidentity.individual.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fee.mktplace-subs-orders.graphql.write%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fee.mktplace-subs-orders.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fgeneric.billing-account.all%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.nbar-v4.read%20https%3A%2F%2Fauth.ee.co.uk%2Fapi%2Fdigital.nbar-v4.all%20profile&amp;redirect_uri=https%3A%2F%2Fee.co.uk%2Fexp%2Fhome&amp;client-request-id=a0d95af9-95d2-4040-9783-aff600cbcb3c&amp;response_mode=fragment&amp;response_type=code&amp;x-client-SKU=msal.js.browser&amp;x-client-VER=2.32.0&amp;client_info=1&amp;code_challenge=M-50mn_D9V4T7akFVfFwtg9Lgb76JJvZ_GqI5rUosQM&amp;code_challenge_method=S256&amp;nonce=798c6abe-62a2-4d9d-969f-38d19a388fb8&amp;state=eyJpZCI6IjYzZjhkZGI2LTZmZDMtNGVlYy1iZDdhLThjZTFiZTQ4NjIyYSIsIm1ldGEiOnsiaW50ZXJhY3Rpb25UeXBlIjoicmVkaXJlY3QifX0%3D" target="_blank">EE website</A> to see if you are able to access your account that way.</P> <P>If the app still doesn't work and/or you cannot login through the website, I'd recommend speaking to our <A href="https://ee.co.uk/help/contact-ee" target="_blank">tech guides</A> so they can look into this further for you.</P> <P>Michael</P> Sat, 30 May 2026 11:19:59 GMT https://community.ee.co.uk/t5/EE-app-and-website/EE-App-not-able-to-log-in/m-p/1620679#M69671 Michael_D 2026-05-30T11:19:59Z