topic Re: Cannot Download Bills in EE app and website https://community.ee.co.uk/t5/EE-app-and-website/Cannot-Download-Bills/m-p/1620313#M69643 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2916658">@LindaXOXO</a></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />Have you tried downloading a bill via both the EE website and the EE app and are both effected or only one of them?&nbsp;<BR /><BR />If it is the website have you tried using another browser to see if the issue still happens? If it is effecting the app try first clearing the app cache and data, if the issue remains try reinstalling the app.</P> <P>&nbsp;</P> <P>Alex</P> Thu, 28 May 2026 07:31:40 GMT Alex_H 2026-05-28T07:31:40Z Cannot Download Bills https://community.ee.co.uk/t5/EE-app-and-website/Cannot-Download-Bills/m-p/1620248#M69639 <P>I cannot download bills when clicking on the download button.&nbsp; The screen just keeps flashing on and off. Why is this never used to have this problem.&nbsp;&nbsp;</P> Wed, 27 May 2026 17:20:32 GMT https://community.ee.co.uk/t5/EE-app-and-website/Cannot-Download-Bills/m-p/1620248#M69639 LindaXOXO 2026-05-27T17:20:32Z Re: Cannot Download Bills https://community.ee.co.uk/t5/EE-app-and-website/Cannot-Download-Bills/m-p/1620313#M69643 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2916658">@LindaXOXO</a></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />Have you tried downloading a bill via both the EE website and the EE app and are both effected or only one of them?&nbsp;<BR /><BR />If it is the website have you tried using another browser to see if the issue still happens? If it is effecting the app try first clearing the app cache and data, if the issue remains try reinstalling the app.</P> <P>&nbsp;</P> <P>Alex</P> Thu, 28 May 2026 07:31:40 GMT https://community.ee.co.uk/t5/EE-app-and-website/Cannot-Download-Bills/m-p/1620313#M69643 Alex_H 2026-05-28T07:31:40Z