topic Re: Fed up of EE app always down every day in EE app and website

Fed up of EE app always down every day

Ahepting — Mon, 18 May 2026 23:15:17 GMT

Re: Fed up of EE app always down every day

Gilliy — Tue, 19 May 2026 07:23:19 GMT

Why is the EE app constantly unusable due to maintenance

Re: Fed up of EE app always down every day

Princesskaz — Tue, 19 May 2026 06:17:56 GMT

This is beyond a joke now. Now for maintenance again!!! Surely if it needs this much maintenance done to it, it shouldn't of been realised as an app!! Thinking of leaving EE and going back to BT, slower speeds but I was better off than **bleep** ee!!!

[Mod edit: Edited vulgar language]

Re: Fed up of EE app always down every day

Vko1 — Mon, 18 May 2026 23:16:44 GMT

Trying to pay my broadband bill and all systems are down. Not good enough!!

Re: Fed up of EE app always down every day

Digi9dreams — Mon, 18 May 2026 23:53:28 GMT

I've been trying to get my PUK code. The instructions here supplied by EE are not accurate:

https://ee.co.uk/help/mobile/manage-use/unlock-device/unblock-your-phone-with-a-PUK-code

The pages they refer to on their customer dashboard don't even exist anymore!

I've been trying to get into my customer account for hours this evening, but it says it is down and come back later:

"We're fixing a few things right now

We’re making sure everything is working as best as it can. Come back later or visit the EE Community."

When will it be fixed?

How can I get my PUK code please? My mobile phone has been locked.

Honestly, this company is a joke. Can't do anything right, not even have their website working for hours.

Re: Fed up of EE app always down every day

MOTTIE70 — Tue, 19 May 2026 07:28:02 GMT

Trying to pay my bill

Re: Fed up of EE app always down every day

Chris_B — Tue, 19 May 2026 07:16:08 GMT

@MOTTIE70 EE do account Maintance late at night when it will cause the least disruption for the vast majority of customers but you can make a payment using THIS

Re: Fed up of EE app always down every day

Linzi_H — Tue, 19 May 2026 07:50:10 GMT

Hi everyone,

I'm sorry if any updates have caused an inconvenience. It's certainly not our intention to cause disruption, and we try to schedule any maintenance for times when we see fewer people using our app.

You should be able to access the EE app again this morning as normal. However, if you need further support, please reach out to our team directly, who will be able to help and give the best advice on any outstanding queries.

Linzi

Re: Fed up of EE app always down every day

Digi9dreams — Tue, 19 May 2026 10:55:26 GMT

Comedians. Website down for hours and hours in the afternoon. I work in IT and if any website we manage is down for ** 30 seconds ** once in a year we think it is a catastrophe and move heaven and earth to make sure it never happens again.

Only EE can have their core site down for hours and hours during waking hours and not care the slightest about it.

This despite increasing my bill by an astronomical amount (more than 100%).

I will be switching to another network.

Re: Fed up of EE app always down every day

Chris_B — Tue, 19 May 2026 12:23:19 GMT

@Digi9dreams if you can’t access your online account or the EE app during the day, then you need to call custom Support and request an account reset. Your account hasn’t come back online after account maintenance and EE don’t know this until you request help with it.