EE App stuck in login loop

DrTate — Sat, 16 May 2026 08:25:25 GMT

I'm new to EE and expecting my equipment to arrive this week and full fibre installed on Friday. I've set up my account on the website and that's working fine. I've installed the EE App on my android phone, put in my login details, then the code and the app appears to load up but then goes back to the login screen. I've deleted the cache, data, uninstalled the app and rebooted my phone then reinstalled the app, but still the same issue. I have repeated this process 5 times and still have the same results.

Re: EE App stuck in login loop

Lesley_W — Sat, 16 May 2026 13:21:40 GMT

Hi @DrTate

Welcome to our community.

I'm sorry you are having trouble with the app, it's definitely something our technical team can look into. You can see the ways to contact them here Contact Us To Request Technical Support for Broadband and Landline

Lesley

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EE App stuck in login loop

Re: EE App stuck in login loop