topic Re: EE App not working in EE app and website

EE App not working

winegum — Fri, 15 May 2026 09:28:22 GMT

Having the same problem with the App .... again. Making updates again during hours when people want to use it is poor service.

Re: EE App not working

Leanne_T — Fri, 15 May 2026 09:28:04 GMT

Hi @winegum

Thanks for coming to the community.

We apologise for any inconvenience caused during maintenance, this is needed for updates and to improve performance in the EE app.

If you have any problems logging into the app today, please get in touch with our tech guides and they can get this looked into for you.

Leanne.

Re: EE App not working

Chris_B — Fri, 15 May 2026 12:20:52 GMT

@winegum because they do it when the vast majority of users don’t want to use their EE account. When this happens it’s the minority who are affected. When are EE supposed to do this because there will always be someone who wants to access the account at unsociable hours.