topic Re: how to change email address in EE app and website

how to change email address

Piotr1234561 — Thu, 14 May 2026 13:25:17 GMT

Has anyone know how to change email address permanently?

I know I can log in to my account set new email there but it only works as long as I' logged in.

When I try to log in again All I can see is "We Couln't find an account to match ser ID". The password is correct I use password manager. The address is also correct, but the password works only with the old one which I'm not going to use.

How to fix it?

Re: how to change email address

Christopher_G — Thu, 14 May 2026 16:07:15 GMT

Hi @Piotr1234561

Welcome to the community.

If you're trying to change the email address that's linked to your EE ID, the best thing to do is speak with our customer support team. They'll be able to help make the change from our end.

If I've misunderstood, please explain what it is that you're trying to do, and we'll do our best to help.

Chris

Re: how to change email address

XRaySpeX — Thu, 14 May 2026 17:30:12 GMT

@Piotr1234561 :

Login to your EE a/c with your old email addy.
In your Profile Edit your email addy to the new 1.
It will send an OTP to your new email addy. You will need to copy this back into your a/c where it'll be asking for it.
Logout.
Login to your EE a/c with your new email addy.

Re: how to change email address

Piotr1234561 — Thu, 14 May 2026 17:43:13 GMT

I don't have ee app so I'll have to go for a walk to the nearest ee store.

It seems odd that it doesn't work.

Re: how to change email address

XRaySpeX — Thu, 14 May 2026 17:48:38 GMT

@Piotr1234561 : You don't need an app. You can do it with your online EE a/c.

Re: how to change email address

Piotr1234561 — Thu, 14 May 2026 17:49:53 GMT

@XRaySpeX

When you reply it is a good practice to read the post instead of skimming because then you would know than your solution doesn't work betwen step 4 and 5.

I change email address when I log in. I can see my new email address in my profile. I receive an email that confirms my new email address and I receive another email to my old address that my email has been updated.

But when I try to log in again, new email is not recognized and old ones works.

Re: how to change email address

Christopher_G — Thu, 14 May 2026 17:56:02 GMT

Hi @Piotr1234561

Welcome to the community.

Please try typing the password in, instead of using the password manager, just in case the wrong one is saved. If you're still having problems, please try changing the password to a new one to see if you can get in.

If all else fails, the customer support team will be able to check everything from our side for you, if you get in touch with them.

Chris

Re: how to change email address

XRaySpeX — Thu, 14 May 2026 18:00:28 GMT

You are performing the right steps & it should've worked. I have successfully done similar a few times.

Re: how to change email address

Piotr1234561 — Thu, 14 May 2026 18:16:06 GMT

That's not the case. I use the same password from password manager when I try to log in with new and old email.

If there was a problem with password it wouldn't work for both.

Re: how to change email address

Piotr1234561 — Thu, 14 May 2026 18:17:23 GMT

and where in online EE can I find a way to talk to support team?

Re: how to change email address

XRaySpeX — Thu, 14 May 2026 18:21:41 GMT

Re: how to change email address

Piotr1234561 — Thu, 14 May 2026 18:25:32 GMT

Password managers are less error prone. You get the same input every time, while typing manually.. well errare humanum est..