topic Re: EE phone number takes me 02 in EE app and website

EE phone number takes me 02

mtizzle70 — Wed, 29 Apr 2026 07:44:57 GMT

Why does the EE phone number on their website take me to o2 pay as you got top up service? The number is 03301231105. I need to speak to someone at EE but can't. Their service is even worse than virgin media's and that's saying something!

Re: EE phone number takes me 02

Colstalex — Wed, 29 Apr 2026 08:01:24 GMT

A quick check of Google shows that number has been used for Scams. Where did you get it? Easiest way to top up is using the EE app.

Re: EE phone number takes me 02

Ritu_D — Thu, 30 Apr 2026 12:38:46 GMT

Hi @mtizzle70

Welcome to the community.

Just to add to Colstalex, you can find information about How to top up your EE pay as you go mobile here.

You can also check all the Numbers EE partners will call from via this page.

Thanks

Ritu

Re: EE phone number takes me 02

Chris_B — Wed, 29 Apr 2026 12:26:27 GMT

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Re: EE phone number takes me 02

mtizzle70 — Thu, 14 May 2026 11:18:40 GMT

Thanks for all of your replies. The thing is I am with O2 on a PAYG sim and not with EE for mobile. I was simply wishing to discuss my EE broadband contract with them. Also I have a very old phone which does not support apps.

Re: EE phone number takes me 02

Colstalex — Thu, 14 May 2026 11:28:11 GMT

@mtizzle70 wrote:
Thanks for all of your replies. The thing is I am with O2 on a PAYG sim and not with EE for mobile. I was simply wishing to discuss my EE broadband contract with them. Also I have a very old phone which does not support apps.

Do you have a landline with your broadband contract?

Re: EE phone number takes me 02

mtizzle70 — Thu, 14 May 2026 11:53:22 GMT

No I am afaid not.

Re: EE phone number takes me 02

Colstalex — Thu, 14 May 2026 11:57:22 GMT

Call one of these:

07953 966 250 (standard rates apply) or 0800 956 6000

Re: EE phone number takes me 02

chistery — Thu, 14 May 2026 12:07:03 GMT

If you are calling from O2 PAYG and don't have any credit, it's probably redirecting any call you make to the O2 top up line.

Re: EE phone number takes me 02

mtizzle70 — Thu, 14 May 2026 12:52:38 GMT

Thank you for your replies, you have been most helpful 🐵