topic Re: Unable to link products to my online account in EE app and website

Unable to link products to my online account

Emma485 — Thu, 07 May 2026 10:11:35 GMT

I am trying to link products to my account online - Broadband and TV. Every time I try to do this I get an error message asking me to try again later. I keep coming back to try again later and it does the same thing.

I have put my account number in - then it asks for my mobile number to send a passcode to - I get the passcode, put it in, then I get the error message.

So I have not been able to link any of my products to my account whatsoever yet.

Can somebody please help?

Re: Unable to link products to my online account

Rach_H — Thu, 07 May 2026 12:58:13 GMT

Hi @Emma485,

Welcome to the Community!

I'm sorry to hear about the trouble you're having linking your accounts, and I can understand how frustrating this must be. I'd recommend reaching out to our team so they can take a look over your account, and help you to get things up and running.

Rach

Re: Unable to link products to my online account

Emma485 — Wed, 13 May 2026 16:29:11 GMT

thank you for your reply but I'm afraid it hasn't solved the problem. The link you posted is for the contact page on your website which I have already been on numerous times looking for the right number to call for help, and there is nothing there for people who need help with their online accounts or your website. It's either technical help with tv/broadband/mobile, or sales, or billing/ lost or stolen phones / tracking orders - there is no contact info for problems with the EE website or for online accounts, which when you think about it is crazy - people need help with that.

Can you please tell me specifically which number I need to call, or email, to speak to somebody whose job it is to deal with account issues (not billing) or website issues please? Sending me to the contact page is no help.

Many thanks

Re: Unable to link products to my online account

Alex_H — Wed, 13 May 2026 17:27:03 GMT

@Emma485 For an online account issue please reach out to the technical team either via 150 from an EE mobile or 0330 123 1105 from any other phone and they should be able to help with linking up your products to your account.

Alex