topic Useless app in EE app and website

Useless app

Sandi2026 — Mon, 11 May 2026 23:40:48 GMT

3 weeks now of saying maintenance cant get to view bills or gift data complete waste time

Re: Useless app

Chris_B — Tue, 12 May 2026 07:24:55 GMT

@Sandi2026 Have you tried doing this during the day when EE don’t do account maintance which happens at night so it doesn’t affect the vast major majority of customers.

Re: Useless app

Leanne_T — Tue, 12 May 2026 09:13:43 GMT

Hi @Sandi2026

Thanks for coming to the community.

We apologise for any inconvenience caused during maintenance, this is needed for updates and to improve performance in the EE app.

If you have any problems logging into the app today to gift data and view your bills, please get in touch with our tech guides and they can get this looked into for you.

Leanne.