topic Re: Log in probs in EE app and website

Log in probs

Winneh — Mon, 11 May 2026 10:57:56 GMT

Getting run around for weeks trying to log into my account. Verification code entered as soon as received to enter new password but it tells me I’ve entered wrong code . Multiple multiple times I’ve tried over several weeks. Enter my pass code then tells me I haven’t got one but to try to get again can’t sign in. Really fed up as can’t see my bills or manage my subscriptions. Even trying trying to call we to cancel or change subscription I am hanging on for aaaggggessss

Re: Log in probs

Rach_H — Mon, 11 May 2026 14:14:35 GMT

Hi @Winneh,

Welcome to the Community!

I'm sorry to hear about the trouble you're having accessing your account. I'd recommend reaching out to our team, and they will be able to look into why this is happening. I understand it is frustrating when it takes longer than you would like to get connected, but the team will aim to answer your call as swiftly as possible.

Rach

Re: Log in probs

AnonymousT — Mon, 11 May 2026 16:09:05 GMT

I have been trying to see my account details for 2 years! I can login sometimes but then nothing works, service errors,.can't show that at the moment. I can't even see my devices or billing. The website is awful and whoever made it needs kicking out.

Constantly complaining just to see my billing but after 2 years I'm giving up and going to another provider. Seeing my billing is 101 and EE can't manage it, even after 2 years! WOW

Re: Log in probs

Winneh — Tue, 12 May 2026 08:16:24 GMT

I’m trying to cancel but can’t get thru to anyone on the phone just keeps
that damn music and obv can’t get online. What a shambles ! No email
address either for them !