topic Re: Issues logging in to EE app and website in EE app and website

Issues logging in to EE app and website

Andi2490 — Mon, 12 Jan 2026 18:11:27 GMT

Hiya

For the last 2 weeks whenever I try to log into EE app or Website a pop up appears saying oops we are having issues please try again later.

As I say this has been going on for 2 weeks. Never had any problems for years.

Anyone else having the same issues? Ive uninstalled the app and installed it again to no avail.

Re: Issues logging in to EE app and website

Schockwave — Mon, 12 Jan 2026 20:18:15 GMT

@Andi2490 , have you spoken to customer service and ask them to do an account refresh? This usually resolves the problem.

Re: Issues logging in to EE app and website

Fdxf — Tue, 13 Jan 2026 18:25:40 GMT

Yes, quite a few people have got this issue. I phoned 150 and asked them to refresh / reset my account. They came back from tech support and said that wouldn't work and I would just need to wait until its been fixed.

Re: Issues logging in to EE app and website

ClaireM2026 — Tue, 13 Jan 2026 19:36:29 GMT

I have the same issue and it's driving me mad! I get the error message in the app saying Sorry there seems to be a problem please try the website, then when you log in to the website it states it can't load this right now. I just want to log in to my account and gift some data to my child who has been without data now for 2 weeks. As the above user states that they've said you'll just have to wait until it's fixed - that's an appaulling customer service. I've worked on apps and website as part of my job and if that's the answer I gave customers I'd be fired! At least pop a message on the app/website to say there's an error! Meanwhile I'm stuck with a second mobile I can't gift data to. Argh!

Re: Issues logging in to EE app and website

Fdxf — Tue, 13 Jan 2026 19:54:18 GMT

I was trying to use the app/website to gift data too. When I was trying to get this fixed I called 150 and because they couldn't fix this I asked them to gift the data for me. They were able to sort it on the phone.

Re: Issues logging in to EE app and website

Leanne_T — Wed, 14 Jan 2026 09:14:49 GMT

Morning @ClaireM2026

Thanks for coming to the community.

I'm sorry you're unable to access your account and unable to gift data to your son. If you get back in touch with our technical support guides they can gift the data until you can access your details in the app and the website as @Fdxf has advised.

They can also check for any updates on the issue and see if anything can be done to get this sorted.

Thanks.

Leanne.

Re: Issues logging in to EE app and website

Pinkhair190 — Thu, 19 Feb 2026 19:21:09 GMT

Me ive been having this issue for past 3 weeks

Re: Issues logging in to EE app and website

Katie_B — Fri, 20 Feb 2026 08:24:56 GMT

Hi @Pinkhair190.

Thanks for coming to the community.

I would recommend following the advice provided by @Leanne_T and give us a call.

Our technical care team will be able to look into this further for you.

Katie 🙂

Re: Issues logging in to EE app and website

Jollyjacko79 — Sun, 10 May 2026 18:21:51 GMT

This is still going on. How’a company the size of EE just shrugs their shoulders as pods of their own customers can’t even log in?

I’d change provider right now if I wasnt tied in till October.

Re: Issues logging in to EE app and website

Ali_A — Mon, 11 May 2026 12:25:42 GMT

Hi @Jollyjacko79

Sorry to hear you're facing issues when trying to access your online account.
Is it both the app and the website that you're unable to log in through?

Have you tried giving our Customer Service team a call so they can check your mobile account is linked correctly to your online access?
You can do this by calling 150 from your handset and select the options for technical support.

If your account is linked correctly, they can raise a ticket to have this investigated.

Ali