https://community.ee.co.uk/t5/EE-app-and-website/Business-account-login/m-p/1617255#M69317 <P>I spent time on the phone to support last week to try and regain access to a business account. The last EE representative I spoke to was very helpful, enabled me to update my account details and informed me that the plans would appear on the account in the next few hours. This did not happen.</P><P>I can now log in to the account, but doing so moves me onto the personal account section. When I click 'switch to business' I get logged out again. When I am in the account, none of our plans are visible and I am unable to 'link my product', getting a message on screen saying 'We're having trouble linking your products'.</P><P>This is desperate. We are on legacy products and need to make several changes. If EE is unable to sort this problem then I will be needing PAC codes for all our current numbers to enable me to port them to a different network.</P> Mon, 11 May 2026 10:54:04 GMT ejgodwin 2026-05-11T10:54:04Z https://community.ee.co.uk/t5/EE-app-and-website/Business-account-login/m-p/1617255#M69317 <P>I spent time on the phone to support last week to try and regain access to a business account. The last EE representative I spoke to was very helpful, enabled me to update my account details and informed me that the plans would appear on the account in the next few hours. This did not happen.</P><P>I can now log in to the account, but doing so moves me onto the personal account section. When I click 'switch to business' I get logged out again. When I am in the account, none of our plans are visible and I am unable to 'link my product', getting a message on screen saying 'We're having trouble linking your products'.</P><P>This is desperate. We are on legacy products and need to make several changes. If EE is unable to sort this problem then I will be needing PAC codes for all our current numbers to enable me to port them to a different network.</P> Mon, 11 May 2026 10:54:04 GMT https://community.ee.co.uk/t5/EE-app-and-website/Business-account-login/m-p/1617255#M69317 ejgodwin 2026-05-11T10:54:04Z https://community.ee.co.uk/t5/EE-app-and-website/Business-account-login/m-p/1617286#M69322 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4990216">@ejgodwin</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>I'm sorry to hear that this is still happening, especially when you thought this was resolved. I'd recommend getting back in touch with the team, and they will be happy to help get this fully resolved for you.</P> <P>Rach</P> Mon, 11 May 2026 14:16:36 GMT https://community.ee.co.uk/t5/EE-app-and-website/Business-account-login/m-p/1617286#M69322 Rach_H 2026-05-11T14:16:36Z