topic Re: Can’t load account in EE app and website

Can’t load account

Lexiescott — Sat, 09 May 2026 06:59:37 GMT

I’m getting error notices on the app and on webpage that my account can not load, can a minder please help me? I’ve tried all suggested steps already

Re: Can’t load account

Northerner — Sat, 09 May 2026 07:03:04 GMT

Hi @Lexiescott

What does the error say becase the app is working.

Has the app or website ever worked.

Thanks

Re: Can’t load account

Lexiescott — Sat, 09 May 2026 07:09:31 GMT

I’ve deleted the app and reinstalled and when I login it just says sorry we seem to have a problem, I can login in online but says I have a problem viewing anything to do with my account

Re: Can’t load account

Michael_D — Sat, 09 May 2026 09:18:56 GMT

Hi @Lexiescott

Welcome to the community.

If you are seeing an error on the app and the website login, I'd recommend giving our tech guides a call so they can view the account and look into this further for you.

Michael