can't log on to ee app

Mydogrowan — Mon, 27 Apr 2026 16:47:10 GMT

I go through the normal processes logging in , and everytime after I pass security where that be verification codes or passkey says can't load this right now

Been going on now for a few months now

Same issue if I try via website !!!!!

Any suggestions would be greatly received - have raised it with ee who says my account is fine and looks good at their end

Re: can't log on to ee app

sEEk_elsewhere — Mon, 27 Apr 2026 19:05:06 GMT

I had something similar after the staff in the store messed up our mobile accounts, online account and broadband because they tried to scam us into a new contract. I got home and contacted customer support as they deleted my user account so there was no way to check my tarrif or broadband. I asked the rep to reverse and cancel any deals they signed me onto because I was within in 14 days. 6 months later I am still without any statements, any pdf bills as its all online and through the app. Needless to say having spoken to a few people via 150 on customer service it would seem the store setup a duplicate billing account for my mobile phone and my broadband which prevents you accessing and linking the products to your username and login. I would check with them if you have a duplicate billing account and if they can remove it from the system. Hope that helps. Failing that do what I am doing this month and moving broadband to Sky and my numbers to Vodafone.

topic can't log on to ee app in EE app and website

can't log on to ee app

Re: can't log on to ee app