topic Re: Unable to manage my account in EE app and website

Unable to manage my account

BexC34 — Thu, 23 Apr 2026 22:44:24 GMT

Online there’s an issue with accessing my account to manage my plan and the app doesn’t work. It’s been like this for sometime. It’s so unhelpful! I have the correct log in and can get into my account but when I try to view my bills or data or plan it says “we’re fixing a few things right now”. Same for the app, every time I try to check it there’s some kind of maintenance issue?

Re: Unable to manage my account

Chris_B — Fri, 24 Apr 2026 07:19:19 GMT

@BexC34 EE do account Maintance late night, when you’re online account is down you cannot use the app as the app is a portal to your account. Can you access your online account or the EE app during the day ?

Re: Unable to manage my account

Chris_S — Sat, 25 Apr 2026 09:39:30 GMT

Hi @BexC34

Welcome to the EE Community and thanks for getting in touch.

Are you still having issues accessing your account today?

Chris S