topic Re: Futile upgrade attempts in EE app and website

Futile upgrade attempts

RobMU69 — Thu, 23 Apr 2026 10:50:39 GMT

For the past 3 weeks I've attempted on multiple occasions to make changes to my TV plan. I've tried the app and web service but on every occasion I choose the TV/Sport button to make changes I'm being redirected to the "upgrading broadband" page. To call EE amateurish would be doing a disservice to real amateurs. Could they make it any more difficult to allow me to make the changes I want to make?

Re: Futile upgrade attempts

Northerner — Thu, 23 Apr 2026 12:20:41 GMT

Hi @RobMU69

There is no account access on these forums and therefore nobody knows your plan.

Just give EE a call and upgrade. You've probably spent more time registering and posting than it would have taken to call.

Thanks

Re: Futile upgrade attempts

Christopher_G — Thu, 23 Apr 2026 13:36:43 GMT

Hi @RobMU69

I'm sorry to hear that you're having some problems with the app and online service. If you give our customer support team a call, they'll be able to look into why that's happening, and help you upgrade.

Chris

Re: Futile upgrade attempts

RobMU69 — Thu, 23 Apr 2026 14:08:00 GMT

@Christopher_G

Not really a solution when the app / website shouldn't be such a shambles 🤣

@Northerner

Could you be any more unhelpful and spiteful? I registered a long time ago and not just to ask the question above. If this is what makes you a Community Star I despair for the so called "community" 🤣🤣