topic Re: App issues in EE app and website

App issues

Lizzie6371 — Tue, 21 Apr 2026 17:50:08 GMT

Want to be able to access parental controls via the app but it won't allow me to log in! Keeps taking me back to the home screen & I gather this is a common issue. Not helpful at all. ☹️

Re: App issues

Alex_H — Wed, 22 Apr 2026 07:15:05 GMT

Hi @Lizzie6371,

Welcome to the EE Community

Have you tried clearing the app cache and giving the app a re-install? Are you able to get logged into the website ok without issues?

Alex

Re: App issues

Lizzie6371 — Wed, 22 Apr 2026 08:13:25 GMT

Thanks for replying - yes, I did all this and eventually was able to get
into the app & set up parental controls.
L

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