topic Re: My BT app latest update in EE app and website

My BT app latest update

Phil_8049 — Mon, 20 Apr 2026 21:01:12 GMT

Evening humans.

Just had the latest update for the My BT app 9n Android.

Have gone through the motions of 2 step verification and setting up a 4 digit pin, then when the bouncing balls stop bouncing, I get this error message.

I have tried 3 times, even after resetting app.

Any ideas 🤔

Rgds

Phil

Re: My BT app latest update

XRaySpeX — Mon, 20 Apr 2026 21:50:29 GMT

@Phil_8049 : Report to BT.

Re: My BT app latest update

zulu17 — Mon, 20 Apr 2026 22:43:15 GMT

There have been issues reported since last week (c 15 April) ,. Many threads on BT community including this

https://community.bt.com/t5/Bills-Packages/Log-in-Issues/td-p/2459572

You will probably need to contact BT CS direct -

I would suggest you try to logon to My BT via a web browser as well first to verify that you can't get in via that route.