topic App not working in EE app and website

App not working

EE_User4321 — Mon, 20 Apr 2026 19:04:48 GMT

Every time I try to use the App I get so far - I go to the log in page and enter my email address, verify it's me and then I enter the pass code sent to my phone but every time it takes me back to the log in page. It's REALLY frustrating.

Re: App not working

Chris_B — Mon, 20 Apr 2026 19:18:05 GMT

@EE_User4321 Clear your browser history and cookies and then delete and restart the device then reinstall the app and try again.

Re: App not working

Michael_D — Tue, 21 Apr 2026 07:42:20 GMT

Hi @EE_User4321

The steps that @Chris_B has mentioned should help to get you into the app, but if you find you are still struggling after trying this, give our tech guides a call and they can look into this further for you.

Michael