topic Re: EE perks revalidation issues in EE app and website

EE perks revalidation issues

AQUINOE0810 — Thu, 27 Nov 2025 15:07:00 GMT

Hi EE,

I am trying to revalidate my EE perks but when i enter my NHS email a message 'this email already exisits' shows up.

Ive just been on the phone to EE who habe suggested to contact my trust HR? Surely that cant be the case?

I have used the discount code in the past and never been an issues.

Does someone have answers?

AQUINOE0810 — Thu, 27 Nov 2025 15:42:15 GMT

Ali_A — Thu, 27 Nov 2025 16:20:36 GMT

I'd love to help you get your PERK account working again.
I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali

JJ02 — Mon, 20 Apr 2026 15:37:57 GMT

I have exactly the same problem. How do you get around it

JJ02 — Mon, 20 Apr 2026 15:45:36 GMT

Could you send it to me too please?!

Christopher_G — Mon, 20 Apr 2026 17:13:03 GMT

Welcome to the community.

I've sent you a private message to try and help with this. Could you take a look at your community inbox and get back to me please?

Thanks

Chris