https://community.ee.co.uk/t5/EE-app-and-website/Tariff-Disappeared-From-Online-Account-Can-t-Re-Link/m-p/1614019#M69016 <P>Hi folks,</P><P>&nbsp;</P><P>So I logged into my account to find all my tariff information has disappeared. No bill information. No data information. &nbsp;Nothing. Only option is to “link a product”.</P><P>&nbsp;</P><P>I try going through the linking process but then I get a message saying the number is already linked to an account. It’s only ever been on my account which I’ve only ever used the same email address log in for.&nbsp;<BR /><BR /></P><P>Please can someone advise what may be going wrong here?</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0314.jpeg" style="width: 1320px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/42318i31E5D5B423BB6CD7/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0314.jpeg" alt="IMG_0314.jpeg" /></span></P><P> </P> Mon, 20 Apr 2026 09:12:54 GMT Patty37 2026-04-20T09:12:54Z https://community.ee.co.uk/t5/EE-app-and-website/Tariff-Disappeared-From-Online-Account-Can-t-Re-Link/m-p/1614019#M69016 <P>Hi folks,</P><P>&nbsp;</P><P>So I logged into my account to find all my tariff information has disappeared. No bill information. No data information. &nbsp;Nothing. Only option is to “link a product”.</P><P>&nbsp;</P><P>I try going through the linking process but then I get a message saying the number is already linked to an account. It’s only ever been on my account which I’ve only ever used the same email address log in for.&nbsp;<BR /><BR /></P><P>Please can someone advise what may be going wrong here?</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0314.jpeg" style="width: 1320px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/42318i31E5D5B423BB6CD7/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0314.jpeg" alt="IMG_0314.jpeg" /></span></P><P> </P> Mon, 20 Apr 2026 09:12:54 GMT https://community.ee.co.uk/t5/EE-app-and-website/Tariff-Disappeared-From-Online-Account-Can-t-Re-Link/m-p/1614019#M69016 Patty37 2026-04-20T09:12:54Z https://community.ee.co.uk/t5/EE-app-and-website/Tariff-Disappeared-From-Online-Account-Can-t-Re-Link/m-p/1614095#M69020 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/772538">@Patty37</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>I'm sorry to hear about the trouble you're having. I'd recommend <A href="https://ee.co.uk/help/contact-ee" target="_blank">reaching out to our team</A>, and they'll be happy to take a look into why this is happening, and help you to get this resolved.</P> <P>Rach</P> Mon, 20 Apr 2026 14:03:10 GMT https://community.ee.co.uk/t5/EE-app-and-website/Tariff-Disappeared-From-Online-Account-Can-t-Re-Link/m-p/1614095#M69020 Rach_H 2026-04-20T14:03:10Z