topic Re: App closed for the second night in a row, EE developers are amateurs 😡 in EE app and website

App closed for the second night in a row, EE developers are amateurs 😡

Julie-be — Tue, 14 Apr 2026 22:41:16 GMT

What the hell is going on, the app has been down 2 nights in a row, this is ridiculous beyond belief, like I keep saying I need to use the app to set limits on the devices in the house, it’s not acceptable to be unable to use it when I need to. The developers who maintain this app are useless, you would never catch Amazon or any of the other big companies shutting down for maintenance every night so there must be another way that doesn’t massively inconvenience users, the ee developers are amateurs and need to be replaced by developers who know what they are doing 😡😡😡😡😡😡😡😡@

Re: App closed for the second night in a row, EE developers are amateurs 😡

Princesskaz — Tue, 14 Apr 2026 22:45:30 GMT

I've had nothing but issues since BT offered me this deal to switch to EE as it was (meant to be) the better network. I'm on faster speeds now yet it seems to lag a lot more than being on BT on slower speeds! Worst mistake I made was them saying to go over to EE

Re: App closed for the second night in a row, EE developers are amateurs 😡

Chris_B — Wed, 15 Apr 2026 07:14:19 GMT

@Julie-be It’s not the app it’s your online account that’s been taken off-line. The app is just a portal to your online account. EE do account maintance late at night when there is less people wanting to use their account.

Re: App closed for the second night in a row, EE developers are amateurs 😡

Julie-be — Wed, 15 Apr 2026 13:45:24 GMT

The message on the app was the app is closed for last minute maintenance so yes, it was the app out of action yet again, and I tried to get access to my account via the website but it was the same thing, no access. If they want to do work when less people are using the app they should do it in the early hours not at 10pm when people still need to use the app and if the developers don’t like unsociable hours they should get a different job.
Sent from my iPhone

Re: App closed for the second night in a row, EE developers are amateurs 😡

Schockwave — Wed, 15 Apr 2026 14:44:12 GMT

@Julie-be , well, of course, as the online account gets updated, so that is why this happens. I actually have never or very rarely checked it at night, personally.

Re: App closed for the second night in a row, EE developers are amateurs 😡

Julie-be — Wed, 15 Apr 2026 17:47:24 GMT

Well that’s you, I obviously don’t know your situation but I am a foster carer of teenage boys. I do have their devices in a group that turns their devices off at 10.30 but during the school holidays they often ask for extra time so I take them out of the group with the intention of turning their WiFi off at 11.30 but as happened last night and the night before, the app was closed so I couldn’t turn their WiFi off at 11.30 which is not ideal as they will be online all night. This is why it’s so frustrating for me. If they would give a warning of closure action could be taken earlier but when you need to use the app and it’s constantly closed, it’s annoying.
They are always closing the app and as I said in my original comment, it’s highly unusual for apps to require constant maintenance like the ee app does!
Sent from my iPhone

Re: App closed for the second night in a row, EE developers are amateurs 😡

Gannets — Wed, 15 Apr 2026 18:57:35 GMT

I totally agree. that's what it has been happening t us since we joined EE in March, 3 or 4 times already. The funny thing is that we moved because of the parental controls. The ones that cannot be used at night when they are required.

Re: App closed for the second night in a row, EE developers are amateurs 😡

Julie-be — Wed, 15 Apr 2026 19:16:24 GMT

That’s exactly why I am with them. I need those controls to be available when I need them. What they should do is have a planned outage maybe once every 2weeks or so but email customers with advanced warning then it won’t be a problem.
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Re: App closed for the second night in a row, EE developers are amateurs 😡

Chris_B — Wed, 15 Apr 2026 19:50:25 GMT

@Julie-be yes it’s inconvenient when this happens and I totally get where you’re coming from but I also know as a parent who’s daughter is now a parent what I would do in situations like this.
And this was before the invention of WiFi limit controls. And I’ll not say what you should or could do when this happens as it’s not my place to educate you on your parenting and how you go about that

Re: App closed for the second night in a row, EE developers are amateurs 😡

Julie-be — Fri, 17 Apr 2026 22:56:54 GMT

This is beyond ridiculous now. Why do the developers need to close the app several times a week right at the time when we need to use it. I actually can’t believe they have closed it again, it’s the third time this week. Are they really that useless that they have to keep closing the app night after night after night 😳it’s probably to fix the mistakes they made the night before. As I keep saying , no other apps close down most nights for maintenance, companies who value their customers and don’t want to inconvenience them or lose their business, bear in mind their customers needs, plan essential maintenance and give advance warnings of closures to customers, like my bank does, so that it doesn’t affect them but the ee tech guys don’t plan, they just close the app willy nilly, every night if they want to, they couldn’t give a flying **** what customers needs are we are not on the list of ****’s that they give, even though it’s paying customers who keep these companies going, we are so insignificant to them, they clearly don't give us a second thought. Ignore your customers at your peril 😡😡😡😡😡😡😡😡😡😡

Re: App closed for the second night in a row, EE developers are amateurs 😡

Leanne_T — Sat, 18 Apr 2026 08:33:37 GMT

Hi @Julie-be

We appreciate the feedback and apologise for any inconvenience caused during maintenance for the EE app, this is needed for updates and to improve performance.

If you have any problems logging into the app today, please get in touch with our tech guides and they can get this looked into for you.

Leanne.

Re: App closed for the second night in a row, EE developers are amateurs 😡

Julie-be — Sat, 18 Apr 2026 09:15:24 GMT

Like I said, it happens way too often, it is extremely inconvenient, maintenance should all be done in one go to minimise inconvenience to customers and you should inform customers in advance when the app will be off so they can do what they need to do before the outage , not just close it down several nights a week. If other companies can do it, so can ee.
It’s not ok, I don’t care about your apology, it’s just lip service, you need to have more consideration for customers and if you keep on doing it without notice, I will take it up with the ceo.
Sent from my iPhone

Re: App closed for the second night in a row, EE developers are amateurs 😡

Leanne_T — Sat, 18 Apr 2026 12:46:48 GMT

Hi @Julie-be

We will pass the feedback to the relevant team.

If you would like to raise a complaint, you can open a complaint online and the team will get in touch to discuss the account maintenance with you.

Leanne.

Re: App closed for the second night in a row, EE developers are amateurs 😡

Julie-be — Sat, 18 Apr 2026 13:28:24 GMT

Hi,
Thank you. Hopefully they will find a better way to manage their maintenance without severely impacting customers several times a week
Sent from my iPhone

Re: App closed for the second night in a row, EE developers are amateurs 😡

Chris_B — Sat, 18 Apr 2026 19:28:46 GMT

@Julie-be Have you not noticed what time this happens at ? Have you thought it’s being done when it’ll cause the least disruption. While it seems to be inconvenient for you as you are posting about this in the very early hours it’s not affecting the majority of customers because of what times EE take access to accounts of line.

Its much like when they do motorway maintenance you don’t much work happening during the day as they are working through the night because there are less cars on the road so is safer for the workers. Its better for EE to do any maintenance work when less customers need account access because it’ll cause the least disruption. Yes there will be some like you this will be an inconvenience for but it’s better to be inconvenient for some than all customers during day.

Re: App closed for the second night in a row, EE developers are amateurs 😡

RKYadav — Sat, 18 Apr 2026 20:38:24 GMT

This is normal practice for production releases to choose a time when traffic is low and show outage page.

I have managed many releases in my professional life.

This can be minimised if EE will use Blue Green deployment.