https://community.ee.co.uk/t5/EE-app-and-website/Pin-I-m-trying-too-upgrade-and-it-says-it-would-send-a/m-p/1613357#M68918 <P>I'm trying to upgrade my phone. It said it would send us a pin . We haven't received a pin and now it's saying we have reached the limit for a pin so we can't go any further.&nbsp;</P><P>Can anyone help please?</P> Thu, 16 Apr 2026 16:30:14 GMT Nigel300556 2026-04-16T16:30:14Z https://community.ee.co.uk/t5/EE-app-and-website/Pin-I-m-trying-too-upgrade-and-it-says-it-would-send-a/m-p/1613357#M68918 <P>I'm trying to upgrade my phone. It said it would send us a pin . We haven't received a pin and now it's saying we have reached the limit for a pin so we can't go any further.&nbsp;</P><P>Can anyone help please?</P> Thu, 16 Apr 2026 16:30:14 GMT https://community.ee.co.uk/t5/EE-app-and-website/Pin-I-m-trying-too-upgrade-and-it-says-it-would-send-a/m-p/1613357#M68918 Nigel300556 2026-04-16T16:30:14Z https://community.ee.co.uk/t5/EE-app-and-website/Pin-I-m-trying-too-upgrade-and-it-says-it-would-send-a/m-p/1613453#M68920 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1513286">@Nigel300556</a></SPAN>.</P> <P>Thanks for coming to the community.</P> <P>I’m sorry you’re running into trouble with the upgrade PIN. Please make sure your phone has good signal and can receive texts.<BR />Also, check that the PIN is being sent to the correct number on the account.</P> <P>If the PIN still isn’t coming through, please <A href="https://ee.co.uk/help/contact-ee" target="_blank">get in touch with our customer support team</A>. They can check this further and help get things sorted.</P> <P>Debbie</P> Fri, 17 Apr 2026 07:24:54 GMT https://community.ee.co.uk/t5/EE-app-and-website/Pin-I-m-trying-too-upgrade-and-it-says-it-would-send-a/m-p/1613453#M68920 Debbie_G 2026-04-17T07:24:54Z