topic Re: Useless App in EE app and website

Useless App

Cathy2510Ashley — Fri, 01 Aug 2025 19:33:35 GMT

Every time I log in to the app to manage my wifi, it functions differently.

Today, I was trying to access the wifi controls and kept gooing round in loops where I was being offered the app to manage my wifi. I already HAVE the app, I was ON the app, but the relevant wifi control buttons weren't showing, no matter which way I tried to access them.

Tonight I am trying to access them again and when I click on Broadband, I get an endlessly whirring circle.

I've had this app for months now and it's always slow, glitchy and frustrating to use. Not like any other app I use. And this is from my telecom provider - what irony!

Re: Useless App

Chris_S — Sat, 02 Aug 2025 09:57:47 GMT

Hi @Cathy2510Ashley

I'm sorry to hear about your experience there, It sounds like it's very frustrating for you.

I'd recommend uninstalling, then reinstalling the app, that tends to iron out any issues like this.

You'll likely need to log back in and reconfigure settings after reinstalling.

Chris S

Re: Useless App

Falcoray — Thu, 18 Dec 2025 16:41:22 GMT

Good to hear I’m not the only, on the msg I received earlier it didn’t understand the word useless. I’m at the point of cancelling my contract as the whole setup. broadband and TV are both not fit for purpose!

Any thought on that????

Re: Useless App

Leanne_T — Fri, 19 Dec 2025 08:49:39 GMT

Morning @Falcoray

Thanks for coming back to the community.

Could you let me know what problems you're having with the EE app? Are you also experiencing problems with the broadband and TV?

Also, just to check have you been in touch with our broadband guides?

Speak to you soon.

Leanne.

Re: Useless App

Tempus1 — Thu, 16 Apr 2026 17:39:49 GMT

It's NEVER WORKED for me in the 7 months I've been with EE. I've uninstall it re-installed it Stood on one leg in a northerly direction parallel to the earthly axis. Ive done everything possible then was told it was a back of house conflict.....for a tech company like ee not to be able to get the tech right is appauling!

Re: Useless App

Leanne_T — Fri, 17 Apr 2026 07:28:44 GMT

Hi there @Tempus1

Thanks for coming to the community.

If you're unable to log into the app and access your account details, please get in touch with our tech guides on 150 and they can get this looked into. If you've done this previously, you can open a complaint and the team will get in touch to discuss the app with you.

Leanne.