https://community.ee.co.uk/t5/EE-app-and-website/Manage-my-hub/m-p/1613078#M68879 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4976706">@Marcus1111</a></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />On some occasions the app does go down in order for us to perform some essential maintenance and updates. I appreciate this can be inconvenient as it does mean you wont be able to use Wi Fi controls during that time, I am sorry about that.<BR /><BR />If you regularly pause your son's connection around the same time, what you can do is <A href="https://ee.co.uk/help/broadband/getting-started/ee-parental-controls/parental-controls-smart-hub-7#article-heading-4" target="_blank">setup a schedule</A> so that the connection is paused automatically to help in cases where the app may be down.<BR /><BR />Alex</P> Wed, 15 Apr 2026 09:55:43 GMT Alex_H 2026-04-15T09:55:43Z https://community.ee.co.uk/t5/EE-app-and-website/Manage-my-hub/m-p/1612993#M68856 <P>How do I manage my hub and devices when the apps not working 2 nights I’ve not been able to pause my sons connection&nbsp;</P><P>&nbsp;</P> Tue, 14 Apr 2026 22:34:06 GMT https://community.ee.co.uk/t5/EE-app-and-website/Manage-my-hub/m-p/1612993#M68856 Marcus1111 2026-04-14T22:34:06Z https://community.ee.co.uk/t5/EE-app-and-website/Manage-my-hub/m-p/1613078#M68879 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4976706">@Marcus1111</a></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />On some occasions the app does go down in order for us to perform some essential maintenance and updates. I appreciate this can be inconvenient as it does mean you wont be able to use Wi Fi controls during that time, I am sorry about that.<BR /><BR />If you regularly pause your son's connection around the same time, what you can do is <A href="https://ee.co.uk/help/broadband/getting-started/ee-parental-controls/parental-controls-smart-hub-7#article-heading-4" target="_blank">setup a schedule</A> so that the connection is paused automatically to help in cases where the app may be down.<BR /><BR />Alex</P> Wed, 15 Apr 2026 09:55:43 GMT https://community.ee.co.uk/t5/EE-app-and-website/Manage-my-hub/m-p/1613078#M68879 Alex_H 2026-04-15T09:55:43Z