topic Re: EE Website keeps saying blocked in EE app and website

EE Website keeps saying blocked

xMissGemx — Tue, 19 Mar 2024 21:18:57 GMT

Hello,

Everytime I try and access the EE website, a white page comes up saying BLOCKED.

I've tried deleting and reinstalling the app, logged on using laptop, even tried on my work computer. I've deleted cookies / cache etc and getting nowhere fast.

My account says used to say how much i had left to pay and now says i can get a free upgrade as I only have 3 months left, went through everything, all the checks to then get the blocked page.

Its getting extremely frustrating. Thanks

Re: EE Website keeps saying blocked

XRaySpeX — Tue, 19 Mar 2024 21:40:44 GMT

Try another browser.

Re: EE Website keeps saying blocked

xMissGemx — Wed, 20 Mar 2024 00:09:53 GMT

I've tried different browsers.. chrome, Edge, Firefox. It works for a few mins then goes back to blocked..

Re: EE Website keeps saying blocked

Profile closed — Wed, 20 Mar 2024 00:16:01 GMT

Clear the Browsers History, Cache, Cookies etc and try again

Re: EE Website keeps saying blocked

Northerner — Wed, 20 Mar 2024 05:07:01 GMT

Hi @xMissGemx

Have you tried upgrading via the EE app.

Thanks

Re: EE Website keeps saying blocked

Limpalong — Wed, 20 Mar 2024 10:54:23 GMT

Same frustration

Dialled +44 800 079 8586

Option 1 mobile

Option 1 mobile phone

Option 2 To become a new customer

Option 1 Pay monthly or Option 2 PAYG

“There has been a problem and I cant put you through, Call back on the same number.”

Tried multiple tomes same result.

I just want to buy an eSIM plan.

Help

Re: EE Website keeps saying blocked

James_B — Wed, 20 Mar 2024 18:46:02 GMT

Hi @Limpalong,

Have you tried contacting our sales team on 0800 956 6000?

James

Re: EE Website keeps saying blocked

xMissGemx — Thu, 21 Mar 2024 16:24:04 GMT

Thanks everyone, it randomly started working the next morning

Re: EE Website keeps saying blocked

rkhambhaita — Fri, 12 Apr 2024 16:55:04 GMT

I had the same issue - This is an EE website issue and NOT our devices. Sort it out.

Re: EE Website keeps saying blocked

Leanne_T — Sat, 13 Apr 2024 06:49:27 GMT

Hi @rkhambhaita

How long has the website shown this error?

Can you send me the URL link you are using when this message shows?

Leanne.

Re: EE Website keeps saying blocked

Barbentone56 — Sun, 30 Jun 2024 14:23:46 GMT

Hi, mine is exactly the same. Started when I downloaded the new app. Phoned EE but they can't fix it.

Did you get yours fixed?

Re: EE Website keeps saying blocked

mrsniffles — Sat, 03 Aug 2024 18:50:20 GMT

Same problem here. Trying to sign up, but constantly getting BLOCKED on every page on the main site, even the home page.

Re: EE Website keeps saying blocked

Katie_B — Sun, 04 Aug 2024 07:41:39 GMT

Hello @mrsniffles.

Thanks for coming here.

Are you using VPN?

Can you try from another browser?

Katie

Re: EE Website keeps saying blocked

EEumarislom1709 — Tue, 06 Aug 2024 10:15:51 GMT

I have the same issue, website keeping saying blocked

Re: EE Website keeps saying blocked

rkhambhaita — Tue, 06 Aug 2024 10:44:54 GMT

This is an obvious problem with EE - They are not interested in helping - No point filling this thread with same questions.

I am sure its not a rocket science; or it may be for EE - Who knows!

Re: EE Website keeps saying blocked

Alex_H — Tue, 06 Aug 2024 12:53:40 GMT

Hi @EEumarislom1709,

I am sorry you are having this issue with the website.

Have you been able to try loading the website on another browser and is the issue still there? And have you checked you have no VPN connection in place?

Which part of the website are you using when the blocked page comes up?

Alex

Re: EE Website keeps saying blocked

EEumarislom1709 — Tue, 06 Aug 2024 15:03:21 GMT

Now my account is locked

Отправлено из мобильной Почты Mail.ru

Re: EE Website keeps saying blocked

Alex_H — Tue, 06 Aug 2024 15:13:06 GMT

If your account has become locked when logging in, the best thing to do is clear the cookies and cache for the EE website from your browser and then click the Forgot your password link on the login page and follow the steps to setup a new password to remove the lock on your account and log back in.

Re: EE Website keeps saying blocked

StuE — Fri, 01 Nov 2024 12:34:56 GMT

This is still an ongoing issue – I don't use a VPN, I've tried with different browsers, I've disabled AdBlock... Nothing helps other than waiting a few hours.

Re: EE Website keeps saying blocked

Peter_W — Fri, 01 Nov 2024 16:38:09 GMT

Thanks for taking the time to flag this @StuE.

How is it you're connecting when getting this error, is it mobile data, EE WiFI, or a different provider?

Also if you change the connection type do you notice any change?

Peter