https://community.ee.co.uk/t5/EE-app-and-website/Allways-down/m-p/1613031#M68869 <P>Welcome to the Community, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4967425">@Shannyhick</a></SPAN>.</P> <P>Our app does sometimes need to be taken down overnight for maintenance, but if these issues persist constantly then it's worth seeing if the <A href="https://myaccount.ee.co.uk" target="_blank">browser version</A> of our site works.</P> <P>This also displays all your billing details, and can help us understand if these issues are specific to the app, or your account as a whole.</P> <P>If you're struggling with your WiFi too, I'd recommend trying our fault checker by sending a text with HELP to 66033.</P> <P>This will guide you through some troubleshooting steps, perform a test on your line, and if we're unable to receive things here we'll next look at either a call back from our team, or an engineer appointment.</P> <P>Peter</P> Wed, 15 Apr 2026 07:05:30 GMT Peter_W 2026-04-15T07:05:30Z https://community.ee.co.uk/t5/EE-app-and-website/Allways-down/m-p/1613023#M68868 <P>App is allways down. By WiFi playing up more time this week than ever before!&nbsp;<BR />need to do better EE.</P><P>i can’t view nor pay my bill but when you want the money I’ll already be in debt!&nbsp;</P> Wed, 15 Apr 2026 00:34:00 GMT https://community.ee.co.uk/t5/EE-app-and-website/Allways-down/m-p/1613023#M68868 Shannyhick 2026-04-15T00:34:00Z https://community.ee.co.uk/t5/EE-app-and-website/Allways-down/m-p/1613031#M68869 <P>Welcome to the Community, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4967425">@Shannyhick</a></SPAN>.</P> <P>Our app does sometimes need to be taken down overnight for maintenance, but if these issues persist constantly then it's worth seeing if the <A href="https://myaccount.ee.co.uk" target="_blank">browser version</A> of our site works.</P> <P>This also displays all your billing details, and can help us understand if these issues are specific to the app, or your account as a whole.</P> <P>If you're struggling with your WiFi too, I'd recommend trying our fault checker by sending a text with HELP to 66033.</P> <P>This will guide you through some troubleshooting steps, perform a test on your line, and if we're unable to receive things here we'll next look at either a call back from our team, or an engineer appointment.</P> <P>Peter</P> Wed, 15 Apr 2026 07:05:30 GMT https://community.ee.co.uk/t5/EE-app-and-website/Allways-down/m-p/1613031#M68869 Peter_W 2026-04-15T07:05:30Z