topic Re: Advance notification of EE App Update in EE app and website

Advance notification of EE App Update

Mrinal1 — Mon, 13 Apr 2026 21:10:30 GMT

If anyone from EE is reading this message, please can EE send out prior notification of app maintenance and downtime by whatever channel possible. It's unacceptable that EE decides their own update schedule affecting customer facing service. Thank you.

Re: Advance notification of EE App Update

DJB7 — Mon, 13 Apr 2026 20:54:07 GMT

Why the hell do we have so many App problems in the evening? Is it that broken? Why can’t it be fixed after midnight?

once again I can’t control my teenagers’ sims and WiFi access just when I need to.

EE, this is terrible customer service. Every bloody week, sometimes many nights a week.

Fix the thing once and for all, or delete it and get someone to build you a better one.

something.

lost all patience now. Rubbish.

Re: Advance notification of EE App Update

Maxi-Budgie — Tue, 14 Apr 2026 07:35:21 GMT

What is wrong with EE!! The app is always being updated. Would it hurt you to tell everyone in advance that the app is going down at a scheduled time!! Seems to work wonders when you want money from us all in promos and deals. For crying out loud!!

Re: Advance notification of EE App Update

CLB78 — Mon, 13 Apr 2026 21:08:42 GMT

Totally agree. Just tried to extend my sons screen time and cannot get into the App AGAIN!!!!!!

Totally peed off with EE. They keep sending me offers to upgrade and take out mobile phone and tv package, but they can shove it up their **bleep** hole. Customer service is crap. It should say how long it’s going to be down out give us some sort of notice before it goes offline.

Re: Advance notification of EE App Update

Sleepytiggerboo — Mon, 13 Apr 2026 21:34:12 GMT

Hi just wondered when I can get into the EE app, just an error message at the moment with no idea how long this will go on for!

Re: Advance notification of EE App Update

Arif1asghar — Mon, 13 Apr 2026 21:39:45 GMT

Why does it take so long to update the app?

Re: Advance notification of EE App Update

Yinfahica — Mon, 13 Apr 2026 22:14:12 GMT

HOW LONG IS THIS GOING TO TAKE????? Uuuugggghhhhh!!!!

Re: Advance notification of EE App Update

Cdubs28 — Mon, 13 Apr 2026 22:15:56 GMT

Re: Advance notification of EE App Update

Beerman27 — Mon, 13 Apr 2026 22:24:41 GMT

In the midst of setting up when will the update be completed?

Re: Advance notification of EE App Update

Ap8 — Mon, 13 Apr 2026 22:34:25 GMT

I think the app will take 12 to 24hrs to come back or you can pay your bill dial 150 listen to the options

Re: Advance notification of EE App Update

Allscan12 — Mon, 13 Apr 2026 22:42:59 GMT

Re: Advance notification of EE App Update

Allscan12 — Mon, 13 Apr 2026 22:43:57 GMT

When it will be back online? This app update should have been done on the weekend NOT on weekdays.

Re: Advance notification of EE App Update

Allscan12 — Mon, 13 Apr 2026 22:45:29 GMT

This is really annoying. EE should have done the update on the weekend NOT weekdays.

Re: Advance notification of EE App Update

XRaySpeX — Mon, 13 Apr 2026 22:47:16 GMT

Tomorrow A.M.

Re: Advance notification of EE App Update

jupiterjen12 — Mon, 13 Apr 2026 22:48:33 GMT

I need to pay my bill but due to MY EE being currently unavailable, I am unable to - please could you confirm that I will not incur a late payment charge as a result? Thank you.

Re: Advance notification of EE App Update

Jassica26 — Mon, 13 Apr 2026 23:02:31 GMT

I can’t open my ee app I tried many times but it didn’t work at all so please help me to sort it out

Re: Advance notification of EE App Update

XRaySpeX — Mon, 13 Apr 2026 23:03:31 GMT

Try in the morning.

Re: Advance notification of EE App Update

XRaySpeX — Mon, 13 Apr 2026 23:04:14 GMT

Try in the morning.

Re: Advance notification of EE App Update

XRaySpeX — Mon, 13 Apr 2026 23:13:13 GMT

Try again in the morning.

Re: Advance notification of EE App Update

Kieron43 — Mon, 13 Apr 2026 23:16:13 GMT