topic Re: Another day another failure of the website in EE app and website

Another day another failure of the website

KentSkeetPro — Fri, 10 Apr 2026 09:15:15 GMT

One of the biggest, messiest, indian coded crap looking, poorly coded, slow loading, unstable pieces of crap I have ever used.

Something like 15 clicks to upgrade or see a bill.

You should fire the person who designed it, it is beyond awful and by design to prevent people from leaving or using it, because otherwise you as a giatn telecoms company are incompetent.

You have been told for years and simply ignore it so A SYSTEM DOES WHAT A SYSTEM IS DESIGNED TO DO

In this case infuriate customers into NOT using it

Re: Another day another failure of the website

Hazcrew — Fri, 10 Apr 2026 10:21:20 GMT

I agree totally with these sentiments, the EE app doesn't work with my EE router controls so I don't use the app and rely on the website.

The website rarely loads properly and when logged in often in takes over 1 minute load pages as it call multiple ad and tracking links.

When logged in it sometimes reports 'account closed' and and/or I can not access my broadband information or bills.

Re: Another day another failure of the website

Chris_S — Fri, 10 Apr 2026 11:01:50 GMT

Hi @KentSkeetPro

I'm sorry to hear about your experience of using our website.

We have a handy web page which gives a step by step guide on how to view your bill for future reference.

Just head to our View your monthly bill page for more infomation.

If you're struggling to upgrade online, you can give us a call and a guide can talk you through some options.

You can make a complaint about your experience via our complaints form.