topic Re: App in EE app and website

App

John_RED5 — Sun, 05 Apr 2026 20:20:16 GMT

Got to be the worst technical company in the world. Nothing works, app,connected devices etc and costs me 93 quid for the privilege.

Sort yourself out or I'm going to leave for another crap company

Re: App

Chris_B — Mon, 06 Apr 2026 06:33:24 GMT

@John_RED5 Works for me and works for the majority of customers. So, sort what out ? because to sort something out you need to actually speak with customer as the app is a link to your account.

Re: App

Chris_S — Mon, 06 Apr 2026 09:33:20 GMT

Hi @John_RED5

I'm very sorry to hear about your experience with us.

I can understand how frustrated you're feeling when you're paying £93 per month and not getting the service that you expect.

Have you managed to contact us to discuss your issues yet?

Chris S

Re: App

nutsnut — Mon, 06 Apr 2026 18:13:06 GMT

Agreed, the app rarely works and this has been consistent for the last 2 years.

Impossible to manage your account, but quick enough to take your money when it comes to upgrades (the only tbos they ensure is working). I dont want to phone everything I want to check anything,

My contracts are up end of April. So EE will be losing my £150 a month.

Re: App

Ali_A — Tue, 07 Apr 2026 07:34:20 GMT

Hi @nutsnut

I'd recommend getting in touch with Customer Service on 150 from your mobile handset where the team will be able to check your online access is set up correctly, and if needed they can reset the online account so that it works smoothly in the way we expect, allowing you to self serve without having to contact again.

Ali

Re: App

nutsnut — Tue, 07 Apr 2026 09:33:02 GMT

Ee have widespread IT issues, me and pretty much everyone on this forum have issues. EE should be investigating and resolving, rather than relying on users ringing constantly.

Some clients don't like to ring, have anxiety to speak to strangers. We just expect our accounts to work. There are 4 accounts within our house hold and none of them work online.

Re: App

Ali_A — Tue, 07 Apr 2026 10:45:07 GMT

@nutsnut

I appreciate there may be users who don't want to call customer service, but EE and the technical team will only be aware that you are having a problem, and what your specific problem is, when you call in to let us know.

The majority of our customers online access and app works as intended, so any issues will most likely be account specific. We don't have account access here on the community forums, so letting the technical team know will be the best way to allow them to take steps in rectifying the experience you're facing.

Ali

Re: App

John_RED5 — Tue, 07 Apr 2026 11:50:30 GMT

Well woopy doo for you Chris smug 😏

Took 1 hour 35 mins on phone and still no app

Best they can come up with is sending a new hub cos none of the wifi extender work now either so yup a lot of people have issues u lucky boy 👦 😉