topic Re: I have broadband and mobile contracts . i cant access my mobile plan online in EE app and website

I have broadband and mobile contracts . i cant access my mobile plan online

joe314 — Wed, 01 Apr 2026 10:57:49 GMT

Hi,

I have mobile and broadband contracts with EE.

When i login on my pc i can see my broadband plan, but not my mobile plan. I have tried linking my mobile to see both but it simply does not work. I wish to change to a sim only deal but cant because i cant see my existing plan. help?

Re: I have broadband and mobile contracts . i cant access my mobile plan online

XRaySpeX — Wed, 01 Apr 2026 11:12:36 GMT

@joe314 wrote:
but it simply does not work.

What happens when you try? What error msg?

Re: I have broadband and mobile contracts . i cant access my mobile plan online

joe314 — Wed, 01 Apr 2026 11:37:00 GMT

thanks for the reply.

I go through the linking procedure and enter my mobile number and wait for a 6 digit code. Input the code

and it comes up with a message:

"we're having trouble linking your products. You can try linking again or come back when we've fixed things"

i have tried daily for the past 4 days and always get the same message

Re: I have broadband and mobile contracts . i cant access my mobile plan online

Ali_A — Wed, 01 Apr 2026 17:23:25 GMT

Hi @joe314

Please give our customer service team a call on 150 from your handset, where a guide will help connect your mobile number to your EE ID online access.

Ali

Re: I have broadband and mobile contracts . i cant access my mobile plan online

claireh2 — Tue, 07 Apr 2026 06:49:49 GMT

Hi,

Did you manage to get sorted.

I have 3 phones on my account and I can’t link any of them.

Re: I have broadband and mobile contracts . i cant access my mobile plan online

XRaySpeX — Tue, 07 Apr 2026 07:06:27 GMT

@claireh2 : Follow the advice of the Solution of this thread you've latched onto.