topic Re: Contact a human in EE app and website

Contact a human

AnnoyedcustomR — Sun, 27 Oct 2024 09:38:09 GMT

WHY CAN I NOT TALK TO A HUMAN. I AM TIRED OF GOING THROUGH PRESS ONE FOR THIS TWO FOR. I AM LOSING TH E WILL TO LIVE. IF I COULD TALK TO A HUMAN ONE MINUTE WOULD DO. ARE ALL MOBILE COMPANIES SO UNCARING OF CUSTOMERS THAT THEY HAVE SUCH DODGY SUPPORT?

Re: Contact a human

Northerner — Sun, 27 Oct 2024 09:45:57 GMT

Hi @AnnoyedcustomR

You go via the IVR to direct you to the correct person.

Thanks

Re: Contact a human

Mcul — Sun, 27 Oct 2024 09:49:12 GMT

Completely agree. Plus it’s 2024 why no way to email contact. I seem to spend my life on the phone trying to get problems solved by EE. On the verge of taking my business elsewhere

Re: Contact a human

Northerner — Sun, 27 Oct 2024 11:49:57 GMT

Hi @Mcul

Email is a poor customer tool and that is why EE have the 150 number and chat, however during busy times you may need to hold.

Thanks

Re: Contact a human

bristolian — Sun, 27 Oct 2024 12:50:14 GMT

@Mcul wrote:

Plus it’s 2024 why no way to email contact.

There's very little that email can do, which a forum such as this can't. Email contact for CS is very much the exception in the industry, I don't know of any major operator whom offers it.

Re: Contact a human

AnnoyedcustomR — Tue, 05 Nov 2024 16:15:46 GMT

150 is rubbish, you are forced to select numeric options, then told, Hey I am great because I've sent you a text that will (NOT) help.

What is IVR ?

I ran a company for 17 years, ALL of my customers knew they could contact me, Phone - Email, in or out of hours,or in person at the office.

I will NEVER recommend EE as a good service provider, and don't get me started on coverage.

Re: Contact a human

AnnoyedcustomR — Tue, 05 Nov 2024 16:20:42 GMT

You go via the IVR ???

Re: Contact a human

Chris_B — Tue, 05 Nov 2024 17:58:11 GMT

@AnnoyedcustomR Stop selecting option 1 and listen to the options given. Then after listening to the options you’ll know you need to select option 2, then press the closest option to your issue.

The is the IVR and A GOOGLE SEARCH OF IVR < press this and you’ll gain knowledge.

Re: Contact a human

ee_user14 — Tue, 05 Nov 2024 18:05:22 GMT

@AnnoyedcustomR wrote:
What is IVR ?

You seem to know what an IVR is, in your second reply of 4.20pm

@AnnoyedcustomR wrote:
I ran a company for 17 years, ALL of my customers knew they could contact me, Phone - Email, in or out of hours,or in person at the office.

How many customers did you have? Roughly will do.

Re: Contact a human

AnnoyedcustomR — Wed, 06 Nov 2024 18:08:04 GMT

Very funny. The responder assumed that I knew what an IVR was, if you take the time to respond with initials or an acronym, at least expand on the detail.

Re: Contact a human

AnnoyedcustomR — Wed, 06 Nov 2024 18:11:35 GMT

I thought that a forum was a place to make inquiries regarding help/knowledge/assistance. Delivered kindly and not with sarcasm.

I (and others) have issues with the level and type of support offered by EE, and the ease with which it can be obtained or not.

Re: Contact a human

AnnoyedcustomR — Wed, 06 Nov 2024 18:20:18 GMT

"Stop selecting option 1 and listen to the options given"

150 ring ring... "Need to talk to someone? Press 1, and our new visual service will get you there quicker than ever before"

Perhaps I should think, oh stuff pressing option one then? I needed to talk to someone, so I pressed option one.

Re: Contact a human

AdzSNR — Fri, 23 May 2025 10:21:47 GMT

They don't care unfortunately

Re: Contact a human

ee_user14 — Fri, 23 May 2025 10:38:37 GMT

@AdzSNR wrote:
They don't care unfortunately

Really detailed rant!

Re: Contact a human

AdzSNR — Fri, 23 May 2025 16:14:17 GMT

I think enough has been said to validate my comment, hardly a rant.

Re: Contact a human

chrisjp1 — Wed, 26 Nov 2025 20:15:34 GMT

Please don't SHOUT!!

Re: Contact a human

Chris1503 — Sat, 03 Jan 2026 08:22:48 GMT

I think 150 is one of the best customer services. I get through to a human very quickly every time, no long waits and the bonus, they're very often speaking to you in a beautiful Irish accent that I clearly understand. They are super polite and helpful. Not sure why your experience is soooo different from mine. Maybe as suggested previously, you could listen carefully to the first set of options given.

Re: Contact a human

Katie_B — Sat, 03 Jan 2026 08:32:59 GMT

Hi @Chris1503.

Thank you for sharing your experience when contacting customer service.

It's really love to hear.

Katie 🙂

Re: Contact a human

hillage — Wed, 21 Jan 2026 16:32:30 GMT

Very frustrating to deal with, can not speak to anybody

Re: Contact a human

SeraChen — Mon, 26 Jan 2026 11:07:56 GMT

Can't agree more. I'm so **bleep**ed.