topic Re: The app is down in EE app and website

The app is down

Shanzi — Sat, 04 Apr 2026 15:43:31 GMT

The app is down again

Re: The app is down

Chris_B — Sat, 04 Apr 2026 16:30:03 GMT

@Shanzi Try it now I’ve just logged in to it. If you still have an issue clear the browser history and cookies and try again.

Re: The app is down

kieran1 — Sat, 04 Apr 2026 17:03:00 GMT

I can’t login either, website down for me as well

Re: The app is down

Patt1 — Sat, 04 Apr 2026 17:14:18 GMT

I can't log in either to both app and website but can log into this community. Keep get texts to verify my log in but still can't log in, going to call, going to give EE a call.

Re: The app is down

kieran1 — Sat, 04 Apr 2026 17:15:43 GMT

that’s the exact same issue I have and then it just loops me back to the sign in screen again

Re: The app is down

Shanzi — Sat, 04 Apr 2026 17:52:30 GMT

Sameee

Sent from Outlook for iOS<>

Re: The app is down

Shanzi — Sat, 04 Apr 2026 18:05:14 GMT

It’s the actual application that is down

Re: The app is down

Fitzyowl1867 — Sat, 04 Apr 2026 18:10:28 GMT

Mines been down since about 10am phoned em up and apparently my account doesn’t have any package so not sure if it’s something else other than just the app that’s down

Re: The app is down

Fitzyowl1867 — Sat, 04 Apr 2026 18:11:54 GMT

Same as me been down all day

Re: The app is down

Patt1 — Sat, 04 Apr 2026 18:14:18 GMT

Spoken to EE who said everything looks fine on my account but they are getting reports of log in issues & to call them in a couple of days If issues not fixed.

Re: The app is down

Patt1 — Sat, 04 Apr 2026 18:46:55 GMT

Mine just started working again on app and website so hopefully it’ll be fixed for you too. Don’t really want to keep getting verification texts everytime I log in though.