topic Re: Document to view? in EE app and website

Document to view?

Laura1510 — Sun, 02 Jun 2024 07:11:51 GMT

I recently took out a new contract with EE for minutes data etc and a new phone and everyday since I have received a text saying there is a document for me to view in myee. I have searched everywhere on the app and on the desktop version and I can’t find a document to view anywhere. I have searched under bills and payments and plans and subscriptions. I can see details of my contract but no document. I’ve been into store and called 150 and no one seems to have any idea??!

Re: Document to view?

Christopher_G — Sun, 02 Jun 2024 09:11:32 GMT

Hi @Laura1510

Please tap 'view full usage' in the EE app and look for ' Your documents' on that page.

Chris

Re: Document to view?

NerdyWizard — Sun, 23 Jun 2024 08:16:58 GMT

Hi Christopher,

Having the same issue and there is no "Your Documents" after clicking full usage

Re: Document to view?

James_B — Sun, 23 Jun 2024 10:38:11 GMT

Hi @NerdyWizard,

If you have received your new phone and your documents still aren't available to view, please get in touch on 150 so a member of the team can raise a support ticket for you.

Thanks

James

Re: Document to view?

DaveIrvine90 — Sat, 04 Apr 2026 08:07:38 GMT

Hi , I had the same issue and couldn’t find anything

I have done what the previous comments said about going to full usage on the flex pay part , there is a bit for “ view credit agreement “ and that’s where I found the documents part

hope this helps