topic Re: EE app not working ever in EE app and website

EE app not working ever

tygrysa — Thu, 15 Feb 2024 09:16:11 GMT

I have tried several times to log into the app over last few weeks never ever works. I have tried uninstall and reinstall doesn't work just comes up with "sorry there seems to be a problem" I also try to log onto the website and I can't access anything all I want to do is upgrade

Re: EE app not working ever

James_B — Thu, 15 Feb 2024 11:29:05 GMT

Hi @tygrysa,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems accessing your online account.

Please get in touch with Technical Support so a member of the team can get this fixed for you.

They'll be happy to help.

James

Re: EE app not working ever

Chris_B — Thu, 15 Feb 2024 13:23:18 GMT

@tygrysa Just request that your online account is reset.

Re: EE app not working ever

1233456 — Thu, 28 Mar 2024 16:30:46 GMT

This is honestly a joke, for months the app or logging into the website not working. I have to call and wait for ages to get copy invoices.

Re: EE app not working ever

Andye01 — Thu, 13 Jun 2024 16:39:22 GMT

Technical support are no help.

Re: EE app not working ever

Paul-uk — Sun, 23 Jun 2024 00:01:08 GMT

Hi did you get it working, I have the same problem. Been with ee for years..terrible service. No email to tell us in advance..ty

Re: EE app not working ever

Chris_B — Sun, 23 Jun 2024 21:56:28 GMT

@Paul-uk if you can not access the EE app or your online account you need to call customer services and request an account reset. They don’t know you have an issue if you don’t tell them. Not all customers have an issue and its a small number of customers and EE can not check who does and who doesn’t have access to their account unless you inform them.

Re: EE app not working ever

Andye01 — Mon, 24 Jun 2024 09:01:06 GMT

I have rung them many times over the last 3 weeks and so far no joy. It is a widespread problem affecting many customers. Basically ee have not properly tested the system before transferring people from BT to ee.

Re: EE app not working ever

Lokilha — Mon, 24 Jun 2024 09:14:44 GMT

My one issues are the same

Re: EE app not working ever

Christopher_G — Mon, 24 Jun 2024 12:35:54 GMT

Hi @Andye01

Are you able to access your information on the EE Online desktop site?

Chris

Re: EE app not working ever

Andye01 — Tue, 25 Jun 2024 12:00:06 GMT

In a word , no.

Re: EE app not working ever

Christopher_G — Tue, 25 Jun 2024 14:48:53 GMT

OK, thanks @Andye01

Are you getting any error messages or is there a particular part that isn't working for you? Or is it a login issue?

Chris

Re: EE app not working ever

Andye01 — Tue, 25 Jun 2024 23:25:57 GMT

It has finally started working after 3 weeks and hours on the phone. Only problem is I now have my mobile and broadband with different log ins. Never mind at least I can access everything. EE need to do sufficient systems testing, and beta testing before releasing apps to the public.

Re: EE app not working ever

Danal — Wed, 31 Jul 2024 18:34:37 GMT

This app hasn't EVER worked. It is impossible to navigate. I'm trying to gift data to kids. App not working, web site not working. Spend over £200/month with EE. Had enough!!!!

Re: EE app not working ever

Linzi_H — Thu, 01 Aug 2024 08:59:50 GMT

Hi @Danal

Welcome to the community.

I know how frustrating it is when things aren't working as expected, especially if you are struggling with the EE app and your main online account.

Are you seeing an error message?

Have you been able to gift data before?

Are both numbers on the same account that you want to gift data between?

Linzi

Re: EE app not working ever

Danal — Thu, 01 Aug 2024 10:24:48 GMT

Hi Linzi,

There is no error, the app just hangs and is unresponsive. I've been able to gift data in the past and the issues are erratic. Sometimes the app will respond until a certain 'page' then hang; other times I can get only as far as logging in.

I did manage eventually to use the web browser yesterday. However spending and average of 1.5 hours trying to gift data every time is a nightmare. I'm told by customer services that this is a known and common issue and some accounts are affected. I have 5 lines on this account, two of which are giftable... I also have Full fibre with EE.

I am considering leaving EE now as I cannot afford the time spent to administrate. The web site's gift data page simply points to 'home' rather than data gifting, sending us into a vicious circle.

Re: EE app not working ever

Linzi_H — Thu, 01 Aug 2024 10:31:41 GMT

Hi @Danal

Thanks for coming back to me.

I'm disappointed to hear that you're considering leaving us, and I do hope you change your mind.

If you do continue to face these issues, rather than spending longer trying to do it online, I would say to call us on 150 so we can gift the data for you.

If the team is aware of the issue, they will be doing everything they can to get this resolved.

Linzi

Re: EE app not working ever

JAMBOOS1 — Mon, 12 Aug 2024 11:08:15 GMT

Mine the same absolutely atrocious been in touch with tech team 3 times still not solved

Re: EE app not working ever

JAMBOOS1 — Mon, 12 Aug 2024 11:09:32 GMT

Told them 3 times still no help there app worst ever

Re: EE app not working ever

Rach_H — Mon, 12 Aug 2024 14:34:43 GMT

Hi @JAMBOOS1,

We don't ant you to have any trouble using the app, so I'd love to help.

Could you let me know a little more about what you're having trouble with? Are you having trouble logging in, or do you have trouble once you've managed to do so?

Rach