topic Re: Awful website EE in EE app and website

Awful website EE

Smashkins — Tue, 30 Jul 2024 15:58:43 GMT

The EE website is truly one of the worst I've ever visited for a so called technology company. I'm trying to buy a new SIM only card through my business acccount and it keeps loggoing me out. Then there are blanks shop pages. Its slow.

Its not sufficient that you can never talk to anyone becuase theyve laid them all off, now they seem to have cut their website team too.

Could do WAY better EE. Shame on you.

Re: Awful website EE

Chris_B — Tue, 30 Jul 2024 18:42:15 GMT

@Smashkins never had an issue calling customer services, I think the longest I’ve waited was around 20mins and that’s fine by me. As for your account issue try starting with clearing your history and cookies.

Re: Awful website EE

manc_mikeh — Mon, 05 Aug 2024 08:14:07 GMT

Was this on the web or on mobile?

Re: Awful website EE

Butchman2096 — Fri, 30 Aug 2024 13:26:12 GMT

The EE website in a complete joke. It fails to load, glitches out. It's unusable. It has been for months, perhaps years. Whoever they have in charge is clueless. That, or they just don't care. Either way, they haven't fixed it.

Re: Awful website EE

Rach_H — Fri, 30 Aug 2024 15:58:18 GMT

Hi @Butchman2096,

We don't want you to have any trouble using our page, so I'd love to see what we can do to help.

Does this happen when you are logged into your account, or are you having trouble browsing without logging in?

Rach

Re: Awful website EE

guilhem — Mon, 23 Sep 2024 20:41:58 GMT

just keeps failing to load. I (very simply) need to download my bills for my VAT return. I click on 'see my bills' and all I get is a blank page. Same when I click on 'usage'

Truly, this website is a nightmare and it has been going like that for ages. Sometimes I get lucky and eventually the page loads. Been on it for the past hour tonight, and nothing...

Re: Awful website EE

Linzi_H — Tue, 24 Sep 2024 08:39:04 GMT

Hi @guilhem

I'm disappointed to hear that you're facing some issues viewing your bills online.

If you've tried doing this through the EE app and your main online account but keep seeing the same errors, please contact us so we can help further. Our team will also log this with our technical support team to work on getting a fix in place moving forward.

Thanks so much,

Linzi

Re: Awful website EE

concept12A — Wed, 25 Sep 2024 15:17:54 GMT

Hi Linzi,

The link to main account you've posted here leads to an empty page that says Blocked. I have been trying to get access to invoices for some time now and I need to update my home address and payment method, but it seems impossible to do so as logging into my account is an endless loop leading nowhere. Could you please just start sharing invoices to email please?

I have a business account and need my invoices for my admin.

I will be leaving to another company as soon as my contract ends because this is just terrible.

Re: Awful website EE

Linzi_H — Wed, 25 Sep 2024 15:26:07 GMT

Hi @concept12A

I've checked the link and it's definitely not blocked on my side of things.

I know how important it is to be able to see your bills in full detail, and I'm confident this can be sorted.

Have you tried to access your online account on a different device/web browser to see if this does the trick?

Do you have the same issues when logging into the EE app?

Have you been able to access your online account previously with no issues?

Thanks so much,

Linzi

Re: Awful website EE

concept12A — Wed, 25 Sep 2024 15:38:16 GMT

Hi Linzi,

I have tried to access from different browers, devices and networks but getting any proper access to my account as been impossible for the past 9 months. Website, IOS and Android apps, it's all the same. I have had to contact customer service to email me my invoices since.

They couldn't offer a solution and claimed ongoing technical issues on the website to be the cause.

Re: Awful website EE

Linzi_H — Wed, 25 Sep 2024 16:02:30 GMT

Ah never! This really has been ongoing for you @concept12A

Whilst I'm glad the team has managed to organise your invoices to be sent directly to you, I appreciate it would be handy to see your account and manage this online.

Did the team raise a ticket with our technical support area?

Did our team suggest the possibility of registering a new online account, but perhaps with a different email address? I wonder if that would do the trick!

Linzi

Re: Awful website EE

concept12A — Wed, 25 Sep 2024 19:20:10 GMT

Hi Linzi,

I don't think they have, they just told me to call EE to request my invoices to be emailed to me until the technical issues are resolved, but it has been 9 months now.

I tried re-registering but got the message that an account for my phone number already exists.

Re: Awful website EE

Linzi_H — Thu, 26 Sep 2024 11:51:00 GMT

I totally appreciate what you're saying, and I know you'll be feeling fed up @concept12A

If the team unlinks your mobile number and account number for the email address you currently have set up, this should then allow you to try and re-register with a new email.

I think it's worth a try! If that doesn't work, please ask the team for an update on what the next steps are.

Linzi

Re: Awful website EE

Gwee6683 — Thu, 24 Oct 2024 20:35:15 GMT

I agree, I am trying to upgrade to a monthly contract but the mobile page goes nowhere so the only choice I have is the iphone 16 on the front page. But I dont want that. Sort it out EE!

Re: Awful website EE

aparikh588 — Wed, 04 Dec 2024 10:12:32 GMT

Worst website I've used, particularly concerning they're also handling personal and billing details of mine.

Seriously, how is it so poor? Every single page glitches out, most of the pages are "Down right now", nothing loads on first try.

Any basic web design/digital marketing firm could get the job done.

Please consider hiring a competent set of people/firms to rebuild the website from the ground up.

Same with the app.

Re: Awful website EE

beachgirl1980 — Sun, 29 Dec 2024 17:12:37 GMT

I agree!!! It's an absolute joke!! For a mobile company how is it they can't design a website that works.

trying to access my bills. Keeps refreshing and saying there's an issue and to come back later but there's an issue everytime!!!

leaving in August when contract is up, I've had enough!!!

Re: Awful website EE

DarynSmith — Tue, 07 Jan 2025 19:13:20 GMT

It is a god awful website, I have just logged on there to try and find a method of talking to someone as my phone is broken. Hilariously enough, I have been filtered through error messages, pages that do not stop reloading, broken links and all sorts to find out that in order to fix my BROKEN PHONE, I need to CALL THEM, from my BROKEN PHONE.

The level of half-assery is insane here. Like, there's no way the website was quality checked at all.

Re: Awful website EE

Leanne_T — Wed, 08 Jan 2025 08:14:45 GMT

Hi @DarynSmith

Thanks for coming to the community.

I am sorry you are experiencing error messages on the website.

If you have the EE app and have a pay monthly mobile account, you can find a 'message us' option in the Help section.

If you are looking to book a repair for the device, our Mobile Phone Repairs | EE 2-hour Repairs page has full information and options for you.

Thanks.

Leanne.

Re: Awful website EE

stuartwhelan22 — Wed, 01 Apr 2026 15:51:41 GMT

I absolutely agree 100% . EE website is probably one of the worst if not the worst website ever. you would think that EE whose job is communication would create a website that is easy to navigate and fast to respond , user friendly and all that. but...no the website creator should be sacked immediately. how on earth does such a big company have a website that is a complete and utter balls up?

But I guess that none of these comments , which are all pretty much negative will change anything for the better. Such a good service provider too , never had any issues with signal or payments or anything other problems..... but the website a complete pile of **bleep**e.