topic Re: Annoying evening app work in EE app and website

Annoying evening app work

DJB7 — Sun, 29 Mar 2026 21:51:17 GMT

Why does the EE app keep going down for maintenance??!!? And why between 10-11pm?

it is always at a time I need to control my children’s data and WiFi access and leaves me locked out of control while they are sat on their phones.

if you need to take the app offline please do it after 11pm or later, not at peak time when users probably most need the control functions

it happens all the bloody time.

Re: Annoying evening app work

CLB78 — Sun, 29 Mar 2026 22:08:42 GMT

Same here, bloody sick of EE.

Re: Annoying evening app work

Binky3 — Sun, 29 Mar 2026 22:11:28 GMT

Im in the same boat! Not long been with EE and this is so frustrating

Re: Annoying evening app work

MarriageAA — Sun, 29 Mar 2026 22:13:55 GMT

It's very frustrating. I'd at least like a way to manage the control ls locally when the app is down.

Re: Annoying evening app work

Daisydo2 — Sun, 29 Mar 2026 23:05:21 GMT

When will the app be fixed ?? Need to get into the WiFi to take restrictions off for my son as it’s the holidays.

Re: Annoying evening app work

Sangramrana — Sun, 29 Mar 2026 23:09:45 GMT

Somebody help me

Re: Annoying evening app work

Jeffrey6 — Sun, 29 Mar 2026 23:22:53 GMT

The app not working I need to pay my online bill

Re: Annoying evening app work

Nikitavee — Mon, 30 Mar 2026 00:01:07 GMT

Why always we are working on it the stuff never changes useless when u need to be on the app to manage broadband

Re: Annoying evening app work

Salan — Mon, 30 Mar 2026 00:07:06 GMT

I can’t go to my Ee account

Re: Annoying evening app work

CLB78 — Mon, 30 Mar 2026 00:11:04 GMT

Same! Had to log into my router via internet search bar and reset the hub to factory settings. This wipes the restrictions. Kids are now online even though app still not working. Will need to set up the schedules again now when back on. Hate EE.

Re: Annoying evening app work

AHK21 — Mon, 30 Mar 2026 00:31:47 GMT

The app is under maintenance and I am unable to gift data through the app or website. Is there another way I can gift data or add a top up

Re: Annoying evening app work

XRaySpeX — Mon, 30 Mar 2026 02:38:37 GMT

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Annoying evening app work

Linzi_H — Mon, 30 Mar 2026 07:38:57 GMT

I'm sorry if any updates were an inconvenience yesterday.
It's certainly not our intention to cause disruption, and we try to schedule any maintenance for times when we see fewer people using our app.

You should all be able to access the EE app again this morning and continue to manage your accounts online as normal.

Linzi