topic Re: Wrong name in EE app and website

Wrong name

Sarahp341987 — Thu, 26 Mar 2026 20:44:39 GMT

I have joined EE on my mobile as we use the broadband. My SIM is all connected but when I went to link the product on my app it said error code given name. I put my name instead of my husbands. How can I change this?

Re: Wrong name

Katie_B — Fri, 27 Mar 2026 10:34:38 GMT

Good morning @Sarahp341987.

Welcome to the community.

Is the account for Home Broadband under your Husband's name? if yes, is your mobile contract under your own name?

Katie

Re: Wrong name

Sarahp341987 — Fri, 27 Mar 2026 20:16:40 GMT

Yes it is under my husbands name and I think the contract is but I am paying for it. When I put in the name I put mine instead of my husbands. I want to access the app so I can track my contract

Re: Wrong name

Katie_B — Sat, 28 Mar 2026 08:12:30 GMT

Thanks so much for confirming @Sarahp341987.

I would recommend giving us a call with your husband present so we can set this up correctly.

Katie