topic Re: cannot acess my ee account from wepae, or app iphone or ipad in EE app and website

cannot acess my ee account from wepae, or app iphone or ipad

fulton10 — Wed, 25 Mar 2026 16:20:33 GMT

Have been trying all day to access my account to look at broadband options after I have been emailed by EE that I have an upgrade available and if accepted will freeze my prices for a year pre 1st April increases

Re: cannot acess my ee account from wepae, or app iphone or ipad

Christopher_G — Wed, 25 Mar 2026 18:18:05 GMT

Hi @fulton10

Welcome to the community.

If it's password related, try the 'forgotten password' link. This should help you get logged in.

If you're getting a different error message, our Customer Support team are there to help too. They'll be able to help you get access, if you get in touch with them.

Hope you get sorted.

Chris

Re: cannot acess my ee account from wepae, or app iphone or ipad

fulton10 — Wed, 25 Mar 2026 22:54:30 GMT

Hi, I have tried logging in using iphone, ipad and a laptop all to no avail

In all cases I get the same issue

Brian

Sent from Outlook for iOS<>

Re: cannot acess my ee account from wepae, or app iphone or ipad

Alex_H — Thu, 26 Mar 2026 08:54:17 GMT

@fulton10 What is the actual issue you do get when trying to login, what happens? Have you tried to reset your password as @Christopher_G mentioned as this may help resolve any login issues.

Alex